Christopher Real
Miami Beach,FL
Summary
Results-driven technical advisor/specialist with a proven track record of excellence in sales, customer service, and technical support. Adept at building strong customer relationships, driving revenue growth, and enhancing customer satisfaction. Skilled in utilizing CRM tools, product knowledge, and effective communication to provide exceptional support. Recognized for consistently exceeding targets and achieving accolades, including Achiever's awards and Million-dollar club recognition. Experienced in leading and coaching teams to success. Flexible and adaptable, with a demonstrated ability to troubleshoot and resolve complex issues. Seeking to leverage expertise and accomplishments to contribute to a dynamic team and drive continued success.
Overview
7
7
years of professional experience
Work History
Onboarding Specialist
DoorLoop
01.2024 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close accounts.
- Achieved and exceeded company-defined engagement quotas.
Specialty Sales Manager
Best Buy
10.2021 - 07.2023
- Developed and executed strategic sales plans to achieve annual revenue targets, resulting in a 38% increase in sales within the first year
- Built and maintained strong relationships with key clients, resulting in a 20% increase in repeat business and customer loyalty
- Adapted and organized a flexible schedule, accommodating customer needs and maintaining a high level of availability for support
Team lead + sales
VPL, Best Buy
02.2019 - 10.2021
- Exceeded sales and delivery targets by 15%, effecting a 10% increase in overall revenue for the department
- Consolidated inventory management processes, reducing stock discrepancies by 30% and improving product availability
- Implemented a customer follow-up system, resulting in a increase in customer satisfaction scores
Sales Advisor
Best Buy
10.2017 - 02.2019
- Consistently achieved monthly sales targets, ranking among the top 5% of sales advisors in the region and producing a 12% increase in department sales
- Utilized persuasive upselling techniques, leading to a increase in average transaction value
- Mentored new sales advisors, reducing their onboarding time and improving their sales performance.
Skills
- Leadership
- Services optimization
- Communication skills
- Strategic planning
- Relationship building
- Time Management
- Spanish
- Microsoft Office
- CRM Tools
Accomplishments
- Recipient of Achievers award (top 10% in territory for revenue and membership onboarding) 2018, 2019, 2023
- Recipient of Million-dollar club (over a million dollars in sales within a fiscal year)
Timeline
Onboarding Specialist
DoorLoop
01.2024 - Current
Specialty Sales Manager
Best Buy
10.2021 - 07.2023
Team lead + sales
VPL, Best Buy
02.2019 - 10.2021
Sales Advisor
Best Buy
10.2017 - 02.2019
Similar Profiles
Wesley AllenWesley Allen
Customer Service Manager at DoorLoopCustomer Service Manager at DoorLoop
Benjamin GonzalezBenjamin Gonzalez
Transportation Intern at Oak View GroupTransportation Intern at Oak View Group
Rodrigo EchevarriaRodrigo Echevarria
Host/Busser at Eating HouseHost/Busser at Eating House