Christopher Resendiz
Los Angeles,CA
Summary
Highly proactive manager with 10 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Square King Foods (Jack In The Box)
2017.01 - 2022.12
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant Manager
Sood Enterprises (Jack In The Box)
2006.01 - 2016.06
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
High School Diploma -
Bishop Mora Salesian High School
Los Angeles, CA05.2015
Skills
- Suggestive Selling
- Food Safety and Sanitation
- Monthly Inventory
- Disciplinary Action
- Schedule Coordination
- Strategic Forecasting
- Profit and Loss Control
- Safe Work Practices
- Training and Development
Certification
- Certified Manager, Jack in the Box - 2012-2022
- California Food Manager Certification -ServSafe
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant General Manager
Square King Foods (Jack In The Box)
2017.01 - 2022.12
Restaurant Manager
Sood Enterprises (Jack In The Box)
2006.01 - 2016.06
High School Diploma -
Bishop Mora Salesian High School
- Certified Manager, Jack in the Box - 2012-2022
- California Food Manager Certification -ServSafe
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