Christopher-Rey Esparza-Alvarado

• Maintained Disney facilities to the highest cleanliness and safety standards
• Performed overnight custodial work including sweeping, mopping, dusting, trash removal, and restroom sanitation
• Followed safety protocols for chemical handling, PPE, and spill cleanup
• Helped ensure guest and Cast Member areas were clean, orderly, and ready for opening
• Supported preventive maintenance and minor repairs in a fast-paced resort environment
• Inspected floors, fixtures, and equipment for damage, wear, or safety concerns
• Replaced bulbs, reported repair needs, and assisted with basic facility upkeep
• Documented issues and followed through to support timely resolution
• Executed overnight readiness tasks to support seamless daily operations
• Completed assigned work efficiently during 3rd shift with minimal supervision
• Responded quickly to urgent cleanup and maintenance requests
• Verified spaces met presentation and safety standards before morning operations
• Operated custodial equipment and managed supplies with accuracy
• Used floor machines, vacuums, and other cleaning equipment properly and safely
• Monitored inventory and replenished supplies to avoid downtime
• Followed established sanitation and chemical storage procedures
• Delivered reliable, detail-oriented service in a high-standard hospitality environment
• Maintained consistent productivity while meeting nightly deadlines
• Communicated priorities and updates with supervisors and team members
• Contributed to the polished guest experience expected at Walt Disney Company

Performed floor care services

• Scrubbed, buffed, polished, and maintained hard floor surfaces
• Operated floor care equipment to support cleanliness and appearance
• Ensured floors were safe, clean, and ready for daily operations
• Washdown walkways, hard surfaces, and designated facility areas
• Removed dirt, debris, and buildup to maintain a clean environment
• Supported safety and presentation standards through thorough washdown work

• Drove comp sales through weekly action plans, end-cap optimization, and demand-based ordering, ranking Top 5 in district.
• Reduced shrink by 72% and raised inventory accuracy to 90% through cycle counts, date rotation, and high-risk SKU audits.
• Optimized labor to 20% of sales and improved UPH with traffic-based scheduling, zoning, and streamlined open-and-close routines.
• Reduced out-of-stocks by 78% and improved on-shelf availability through pars management, sales-velocity analysis, and replenishment alignment.
• Improved price and signage integrity to 98–100% and lowered voids and overrides by 95% with weekly audits and cashier coaching.
• Maintained safety audit performance, 100% alcohol compliance, and cash controls while lowering perishables waste and markdowns by 30% through FIFO and pull lists.
• Hired, trained, and developed 27 associates, promoted 4 to lead roles, and reduced turnover by 23% and new-hire ramp time by 38%; executed 60 resets and launches, lifted produce sell-through by 40%, kept planogram compliance at 90%, and increased basket size with add-on sales by 83%.

• Delivered 437 stops per day across 16 miles with 99% on-time performance while maintaining consistent route coverage.
• Reduced UAA mail by 99% through address corrections, forwarding and hold validation, and customer education.
• Cut street time by 4 hrs./route by optimizing park points, using DPS/SSM sequencing, and re-casing high-density segments.
• Maintained 99-100% scan compliance during peak-season surges while sustaining service standards and timely processing.
• Trained and coached 9 new CCAs on MDD workflows, casing sequence, and safety protocols, cutting onboarding errors by 70%.
• Protected certified and registered mail through accurate handling, maintained 100% chain-of-custody, and eliminated loss incidents.
• Cross-covered 3 routes during vacancies, kept station clearance at 100%, and reported 32 vehicle maintenance issues through pre- and post-trip inspections.

• Passionate about learning and committed to continual improvement.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
• Proven ability to develop and implement creative solutions to complex problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Gained strong leadership skills by managing projects from start to finish.
• Organized and detail-oriented with a strong work ethic.