Lillian Jackson
Jackson,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Rep
Conduent
Remotely
03.2024 - Current
- Delivered exceptional customer service.
- Maintained a neat and clean area
- Operated high-volume telephone switchboards efficiently.
- Remained organized
- Helped to solve problems
- Offered customer support.
- Demonstrated consistent patience and composure in challenging situations.
- Achieved a balanced tempo in tasks consistently.
Daycare Owner/Operator
Starlight Beginnings Learning Center
Byram, MS
07.2021 - 03.2024
- Maintained consistent excellent service standards.
- Cleaned
- Cooked
- Delivered educational content to students.
- Maintained cleanliness during diaper changes.
- Created assorted meals.
- Participated in numerous child-focused programs.
- Delivered exceptional support to all clients.
- Maintained a neat and clean area
- Established a clean and methodical work setting.
- Demonstrated exceptional attentiveness consistently.
- Maintained a positive demeanor.
Telephone Operator
Teleperformance
Remotely
04.2019 - 07.2021
- Collected personal information from customers to accurately document requests.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
Daycare Director
The Growing Tree Learning Center
Jackson, MS
12.2016 - 03.2019
- Facilitated conflict resolution between parents or staff when necessary to maintain a harmonious atmosphere within the daycare center.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Developed strong relationships with families, fostering a sense of community within the daycare center.
- Monitored child progress through regular assessments, adjusting care plans accordingly to address individual strengths and areas for improvement.
Education
Hinds Community College - Early Childhood Education
Hinds Community College
Jackson, MS05.2021
High School Diploma -
Forest Hill High School
Jackson, MS06.2011
Skills
- Proficient Typist at 35 WPM
- Caretaker
- Organization
- Customer service
- Active listening
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Customer relationship management (CRM)
References
- Marionna Ledbetter, Employer, 9 Years, 769-901-0878
- Iesha Jackson, Sister, 601-521-9939
- Evelyn Hines, Employer, 3 Years, 769-253-4688
Timeline
Customer Service Rep
Conduent
03.2024 - Current
Daycare Owner/Operator
Starlight Beginnings Learning Center
07.2021 - 03.2024
Telephone Operator
Teleperformance
04.2019 - 07.2021
Daycare Director
The Growing Tree Learning Center
12.2016 - 03.2019
Hinds Community College - Early Childhood Education
Hinds Community College
High School Diploma -
Forest Hill High School