Mayah Johnson
Bloomingdale,IL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Home Depot
Glendale Heights, IL
02.2024 - 03.2024
- Help customers with returns and deliveries
- If there were questions or any issues with merchandise my associates and I will find solutions for our customers
- Would lift 20 lbs and up and move merchandise around while handling a work phone scanning and printing stickers and receipts
- Would clean and organize area and separate and organize merchandise
- Helping other associates and working as a team to get things done
- Using communications skills and quick thinking to know what the team needs to do to help each other and the customers
- Being patient and understanding with a particular customer and calling manager when needed
- Training on computers
Sales Counselor
LA Fitness
Glendale Heights, IL
04.2023 - 08.2023
- Led team projects, delegating tasks and providing feedback; improved team efficiency and project outcomes
- Demonstrated strong adaptability, quickly learning new technologies and efficiently mastering new concepts
- Provided high-quality professional services and support in a fast-paced, dynamic environment, ensuring client satisfaction
- Showcased creativity and resourcefulness by developing innovative solutions to complex problems
- Managed projects from concept to completion with a focus on leadership and success in tight deadlines
- Enhanced communication skills through frequent interactions, further developing respect and friendliness within the team
- Proved high flexibility by working across various shifts including nights, weekends, and holidays, maintaining a strong work ethic
- Self-motivated and detail-oriented, consistently demonstrating a strong sense of personal responsibility and attention to detail
Cashier
Chick-Fil-A Restaurant
Glendale Heights, IL
01.2023 - 01.2023
- Greeted customers entering the store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Team Member
Culver's
Hanover Park, IL
01.2022 - 01.2023
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Quick on my feet and able to multitask through different situations logically and gracefully.
Cashier
Portillos
Streamwood, IL
03.2022 - 10.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Lifeguard
Atcher Island
Hanover Park, IL
05.2021 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents
- Monitored safety of guests in and around the swimming pool
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons
- Attentively monitored swimmers to identify distress
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
Team Member
Steak N Shake
Glendale Heights, IL
08.2020 - 10.2020
- Pursued learning opportunities to advance knowledge and take on leadership positions
- Contributed to team success by completing jobs quickly and accurately
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods
- Keep work areas clean, organized and safe to promote efficiency and team safety
- Inspected equipment and conducted basic repairs to keep machinery operational
- Maintained a productive, efficient approach to all tasks
- Learned all required tasks quickly to maximize performance
Education
Diploma - Airline Specialist Training
International Air And Hospitality Academy
Vancouver, WA08-2024
High School Diploma -
Schaumburg High School
Schaumburg, IL05.2022
Skills
- CPR
- Apollo System
- Inbound and Outbound Calling
- Customer Relations
- Adaptive team player
- Computer Proficiency
- Active Listening
- Professional telephone demeanor
- Type 35 wpm
- Interpersonal Skills
- Goal-Oriented
- Detail-Oriented
- Reading Comprehension
References
References available upon request.
Training
Flight Attendant Program, International Air and Hospitality Academy, 04/01/24, 08/14/24
Certification
- OSHA
- CPR
Timeline
Customer Service Rep
Home Depot
02.2024 - 03.2024
Sales Counselor
LA Fitness
04.2023 - 08.2023
Cashier
Chick-Fil-A Restaurant
01.2023 - 01.2023
Cashier
Portillos
03.2022 - 10.2022
Team Member
Culver's
01.2022 - 01.2023
Lifeguard
Atcher Island
05.2021 - 08.2021
Team Member
Steak N Shake
08.2020 - 10.2020
Diploma - Airline Specialist Training
International Air And Hospitality Academy
High School Diploma -
Schaumburg High School
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