SHARON KIDD

Customer Service Representative with over 5 years of experience in telephone customer service including tech support and customer care. Highly experienced Customer Service professional proficient in researching and resolving customer problems by utilizing strong problem-solving and communications skills to deliver customer satisfaction. In-depth experience assessing individual needs, up-selling and cross-selling solutions to better serve both the customer and company. Detail-oriented, multi-tasked that excels in high volume customer service environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.