Danaisa Johnson
New York
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Rep
Global Contact Services
04.2025 - 11.2025
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed booking systems, ensuring accuracy and efficiency in reservations handling.
- Entering data into database systems
Sales Associate
Burlington
09.2022 - 08.2023
- Delivered personalized customer support to ensure satisfaction and foster repeat business.
- Assisted with merchandising and maintaining store displays to attract customers and increase sales.
- Supported a fast-paced environment by multitasking and collaborating with team members
- Quickly resolved customer concerns by providing other solutions to ensure a positive shopping experience & maintaining professionalism at all times.
Team Member
Target
06.2014 - 09.2020
- Addressed customer interactions in a high-volume retail setting, addressing concerns and provided timely solutions.
- Assisted with inventory management, ensuring efficient stocking and timely product replenishment.
- Collaborated with team members to improve store operations and achieve organizational targets.
- Proactively took on additional responsibilities to maintain a well-functioning work environment.
- Organized and stocked shelves to ensure product availability and visibility.
Education
High School Diploma -
Manhattan Theatre Lab High School
Skills
- Customer service expertise
- Experience in call center operations
- Computer literacy
- Simultaneous task management
- Time Management
- Collaborative teamwork
- Scheduling
- Data entry
Timeline
Customer Service Rep
Global Contact Services
04.2025 - 11.2025
Sales Associate
Burlington
09.2022 - 08.2023
Team Member
Target
06.2014 - 09.2020
High School Diploma -
Manhattan Theatre Lab High School