Christopher E Riggins
Management And Program Analyst
Odenton,MD
Summary
Dynamic Management and Program Analyst with the FAA, skilled in budget planning and risk assessments. Proven track record in leading cross-functional teams to achieve program objectives, enhancing efficiency through strategic planning and process improvement. Adept at fostering collaboration and communication, driving successful change management initiatives.
Overview
42
42
years of professional experience
Work History
Management and Program Analyst
Federal Aviation Administration, FAA
Washington, DC
09.2014 - 09.2025
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
- Led change management initiatives to ensure smooth transitions during periods of organizational growth or restructuring.
- Coordinated closely with finance teams to manage budgets effectively throughout the lifecycle of each project or initiative.
- Managed cross-functional teams, resulting in successful completion of program objectives.
- Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
- Implemented quality assurance measures, leading to a significant reduction in errors and rework.
Human Resources Manager
E&E Enterprises Global Inc
Hampton, VA
06.2007 - 06.2014
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Organized and led staff orientation programs and training to promote collaboration.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Optimized talent acquisition strategies to attract high-caliber candidates, focusing on employer branding and competitive positioning.
- Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
- Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
- Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
- Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
Station Chief, Defense Courier Station (DCS)
USAF - McGuire AFB, NJ
Wrightstown , NJ
09.2004 - 06.2007
- Promoted a positive work environment by fostering open communication channels, teamwork, and mutual respect among team members.
- Evaluated equipment needs for the station, ensuring all necessary resources were available for optimal functionality at all times.
- Managed personnel scheduling to optimize coverage while maintaining employee satisfaction and wellbeing.
- Increased staff performance through consistent training, coaching, and mentoring initiatives.
- Implemented community outreach programs to build strong relationships with local residents and businesses while promoting fire safety awareness.
- Continually assessed staffing requirements based on community growth patterns or changes in service demands to ensure proper capacity planning was maintained.
- Enhanced station efficiency by implementing streamlined processes and procedures for daily operations.
- Established clear performance expectations for staff members, consistently holding them accountable for meeting established goals or benchmarks.
- Streamlined inventory management practices that resulted in more efficient use of supplies while reducing waste levels within the station environment.
- Championed the adoption of innovative technologies that improved communication, data management, or other essential functions within the station environment.
- Conducted regular safety audits to ensure compliance with industry standards and minimize risks.
- Spearheaded recruitment initiatives aimed at attracting diverse candidates who contributed positively to the station''s culture and performance levels.
- Oversaw budget management for the station, optimizing resource allocation and reducing unnecessary expenses.
- Adapted swiftly during high-pressure situations by effectively prioritizing tasks and making sound decisions under duress.
- Oversaw facility and system updates and enhancements to keep operations in line with current demands.
- Worked with team members and other personnel to coordinate and deploy personnel and resources.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
Executive Assistant -11th WG Command Chief Office
USAF - Joint Base Bolling-Anacostia, District of Columbia, DC
Washington, DC
02.2002 - 11.2004
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Used advanced software to prepare documents, reports, and presentations.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Improved office efficiency by implementing new filing systems and document management processes.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Enhanced executive decision-making with comprehensive research and detailed reporting.
- Established strong rapport with stakeholders at all levels of client organizations through effective communication and relationship-building efforts.
- Managed high-profile projects, ensuring that deadlines were met and deliverables exceeded expectations.
- Spearheaded change management efforts within client organizations, guiding them through periods of significant organizational transformation and ensuring a smooth transition process.
- Facilitated executive workshops, fostering an environment of collaboration and creative problem-solving among participants.
- Mentored junior team members, providing guidance on best practices in management consulting and professional development.
- Served as a trusted advisor to C-suite executives, offering guidance on complex business issues and decision-making processes.
Superintendent, Air Force Pentagon Communication Agency
USAF - The Pentagon, Arlington, VA
12.2000 - 02.2002
Information Management Specialist
USAF - Worldwide
08.1983 - 11.2000
- Collaborated with cross-functional teams to establish consistent data governance processes across the organization.
- Reduced data redundancy by conducting thorough audits and identifying opportunities for consolidation.
- Enhanced data security with the implementation of robust encryption and access control measures.
- Established effective backup strategies, safeguarding critical business data against loss or corruption incidents.
- Evaluated emerging technologies for potential benefits in enhancing overall information management capabilities.
- Managed large-scale information migration projects to ensure seamless integration and minimal disruption to business operations.
- Optimized database performance through regular maintenance, tuning, and optimization activities.
- Leveraged data visualization tools for presenting complex information in a clear and concise manner, facilitating better decision-making among stakeholders.
- Promoted a culture of awareness around proper information handling through ongoing training sessions, workshops, and internal communications campaigns.
- Streamlined data retrieval by creating efficient search algorithms and indexing strategies.
- Facilitated communication between IT and non-technical stakeholders, ensuring accurate translation of business needs into technical specifications.
Education
Associate of Science - Business Administration And Management
Community College of The Air Force Worldwide
Montgomery, AL07-2005
Skills
Budget planning
Business process improvement
Risk assessments
Strategic planning
Proficient in Microsoft Office software
Teamwork and collaboration
Customer service
Organizational management
Problem-solving and Time Management
Excellent communicator
Decision-making
Client relationship management
Active listening and Organizational skills
Team building and Attention to detail
Business analysis
Analytical thinking
Relationship building and Interpersonal skills
Data analytics
Supply chain management
Written communication
Conflict resolution
Business development and Process improvement
Workflow optimization and Performance metrics
Stakeholder relations
Behavior-based interviewing
Timeline
Management and Program Analyst
Federal Aviation Administration, FAA
09.2014 - 09.2025
Human Resources Manager
E&E Enterprises Global Inc
06.2007 - 06.2014
Station Chief, Defense Courier Station (DCS)
USAF - McGuire AFB, NJ
09.2004 - 06.2007
Executive Assistant -11th WG Command Chief Office
USAF - Joint Base Bolling-Anacostia, District of Columbia, DC
02.2002 - 11.2004
Superintendent, Air Force Pentagon Communication Agency
USAF - The Pentagon, Arlington, VA
12.2000 - 02.2002
Information Management Specialist
USAF - Worldwide
08.1983 - 11.2000
Associate of Science - Business Administration And Management
Community College of The Air Force Worldwide