Christopher Riley
Durham,NC
Summary
Dynamic Duke Access Specialist with a proven track record in media engineering and patient services, adept at enhancing customer interactions and operational efficiency. Excels in streamlining processes and fostering team collaboration to improve service delivery and patient satisfaction. Committed to driving innovations in access solutions and maintaining high standards of service.
Overview
8
8
years of professional experience
Work History
DUKE ACCESS SPECIALIST
Duke
11.2024 - Current
- Streamlined patient registration process
- Verified insurance swiftly and accurately
- Enhanced appointment scheduling system
- Diminished patient wait times
- Boosted patient satisfaction
MEDIA ENGINEER TECH
Joe Riley MediaGroup
Durham, NC, United States
12.2021 - Current
- Orchestrated LED walls installation, bolstering visual experiences at events
- Optimized sound equipment setup for concerts, enhancing audio clarity
- Managed live events' audio operations, upholding top-notch sound quality
- Facilitated efficient stage setup and teardown, promoting smooth event transitions
- Managed precise inventory reception and categorization.
SORTATION CENTER ASSOCIATE
Amazon
Durham, NC, United States
09.2022 - 12.2022
- Orchestrated seamless customer order preparation, bolstering client satisfaction.
- Employed cutting-edge technology for efficient inventory control.
- Cultivated customer relationships with tactful communication.
BARISTA
Starbucks
Durham, NC, United States
05.2020 - 08.2020
- Crafted customized food and beverages following specific recipes
- Innovatively adjusted recipes based on customer preferences.
CAMP COUNSELOR
Victorious Praise Summer Camp
Durham, NC, United States
06.2018 - 08.2019
- Orchestrated engaging educational modules, elevating the learning space for children.
- Assured child safety, instilling positive conduct.
- Expertly mediated disputes, sustaining a peaceful camp environment.
- Liaised with parents adeptly, addressing queries and providing regular updates.
- Applied innovative problem-solving approaches, enriching the overall camp experience.
Education
Cybersecurity
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Mount Zion Christian Academy
Durham, NC06.2018
Skills
- Assisted in scheduling appointments for patients Supported data entry tasks to maintain accurate records Coordinated patient interactions to enhance service delivery
Personal Information
Title: Duke Access Specialist
Accomplishments
- Promoted from Clinic Scheduler to Specialized Pods Scheduler within 6 months based on performance and reliability
Timeline
DUKE ACCESS SPECIALIST
Duke
11.2024 - Current
SORTATION CENTER ASSOCIATE
Amazon
09.2022 - 12.2022
MEDIA ENGINEER TECH
Joe Riley MediaGroup
12.2021 - Current
BARISTA
Starbucks
05.2020 - 08.2020
CAMP COUNSELOR
Victorious Praise Summer Camp
06.2018 - 08.2019
Cybersecurity
Southern New Hampshire University
High School Diploma -
Mount Zion Christian Academy