Christopher Rivo
Spanaway,WA
Summary
Developed skills in fast-paced, team-oriented environment, focusing on operational efficiency and safety compliance. Demonstrated ability to manage logistical tasks and coordinate effectively with peers and supervisors. Seeking to transition into new field, leveraging transferable skills in problem-solving and equipment handling.
Overview
24
24
years of professional experience
Work History
Ramp Agent
McGee Air Services
09.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags on daily flights.
Assistant Store Manager
Burlington
09.2022 - 09.2024
- Manages the Customer Service and Cashier Teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures
- Provides guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers
- Manages the overall execution of operations and receiving SOPS, including continuous flow process
- Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory
- Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Assistant Store Leader
PetSmart
06.2021 - 09.2022
- Responsible for achieving P&L expectations such as sales, labor and expense targets
- Ensures the safety/security of company assets, customers, pets, and associates through regular store audits, and training of store standards/compliance with company and government safety
- Fosters a culture of diversity and inclusion with associates creating an environment of engagement
- Have fully staffed, well trained employees and actively observe customer and employee interaction, coach in the moment, and created plans to continue to exceed the customer experience
- Represent the company to outside organizations and create strong partnerships with vendors, services and local Vet clinics
- Conducted new-hire trainings
Store Manager
Bed Bath & Beyond
08.2001 - 08.2021
- Directly responsible and held accountable for annual revenue, operating budget, and P&L dollars of $8M
- Drive store performance and results to increase sales to meet or exceed store goals
- Train, Develop, Evaluate and provide feedback to employees on performance, specifically sales and presentation, to drive results
- Ensured labor is maximized for customer and employee experience through proper scheduling and regulating store labor budgets
- Placed in top 3 of the company in Financial metrics over the last year employed
- Manages and leads a team including providing day-to-day work direction, sharing performance feedback, giving recognition and communicating effectively
Education
Skills
- Dependable and responsible
- Problem-solving
- Safety procedures
- Security awareness
- Crew assistance
- Workload management
- Ground support equipment operation
- Equipment inspection
- Critical thinking
- Attention to detail
- Time management
- Decision-making
Community Service
- Red Barn Rescue- helping pets find homes
- Rain Rescue
- Horn Creek rescue group
- Tragic to Magic
Timeline
Ramp Agent
McGee Air Services
09.2024 - Current
Assistant Store Manager
Burlington
09.2022 - 09.2024
Assistant Store Leader
PetSmart
06.2021 - 09.2022
Store Manager
Bed Bath & Beyond
08.2001 - 08.2021
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