Christopher Robb
Princeton,TX
Summary
Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff, and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements. Enterprising Foreman successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Diamond Fleet Detail
02.2023 - 06.2024
- Employed prompt decision-making and in-depth research to resolve issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Spearheaded business-related aims to meet tactical planning initiatives.
- Served as principal stakeholder over organization's complete operations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Subcontractor
Year-Round Inc.
09.2018 - 01.2024
- Delivered a high level of service to all customers and effectively resolved issues
- Monitored OSHA compliance standards at the job site
- Managed on-site property inspections and worked to resolve issues
- Coordinated final walk-throughs of job site before signing off on completion
- Worked closely with City coordinators to ascertain specifics of the project
- Supervised additional subcontractors and craftsmen
- Worked closely with the general contractor on the completion of tasks
- Developed effective improvement plans in alignment with goals and specifications
- Frequently inspected production area to verify proper equipment operation
- Generated reports detailing findings and recommendations
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Dispatcher
Amazon
11.2022 - 11.2023
- Directed dispatching, routing, and tracking of 84 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 70 daily calls.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Foreman/Supervisor of Operations
Backyard Envy
01.2019 - 04.2022
- Managed day-to-day business operations
- Invoicing, Purchasing, Sales
- Performed statistical analyses to gather data for operational and forecast team needs
- Used knowledge of market trends to create value-added solutions resulting in a significant increase in revenues
- Cultivated forward-thinking, inclusive, and performance-driven company culture to lead industry innovations
- Managed an employee team of 7-10 people
- Created custom Backyard BBQs, Firepit Tables, Pergolas, etc.
- Checked equipment to determine if maintenance was required.
- Reviewed project details to specify correct materials and equipment for job sites.
Labor/Foreman
Olivo Masonery
09.2015 - 01.2019
- Updated logs and reported on job progress.
- Worked alongside team to accomplish work goals according to schedule.
- Tracked crew time, attendance and performance.
- Controlled traffic around and in work areas.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Assisted in recruiting and hiring new construction and extraction workers.
- Created and implemented plans to maximize efficiency of workers.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
Owner/Operator
CLR Construction
02.2017 - 01.2019
- Oversaw daily operations and managed employees
- Foreman designed and built plans for projects as well as took on manual labor to complete the projects
- Negotiating to price and communicating with the clients to make sure it was the best quality and to standard expectations
- Trained and motivated employees to perform daily business functions
- Obtained permits and building guidelines from City's building department
- Coordinated final walk-throughs of job site before signing off on completion
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High school diploma -
Plano West Senior High School
Plano, TX05.2009
Skills
- Project Planning
- Team Management
- Project Management
- Strategic Planning
- Operations management
- Contract management
- Process Improvement
- Client Service
- Verbal and written communication
- Consulting
- Partnership Development
- Budgeting
- Vendor Management
- Operational Reporting
- Operations Management
- Budget Development
- Personnel Management
- Sales negotiation
- Operations Oversight
- Negotiation
Languages
Spanish
Professional Working
Timeline
Owner/Operator
Diamond Fleet Detail
02.2023 - 06.2024
Dispatcher
Amazon
11.2022 - 11.2023
Foreman/Supervisor of Operations
Backyard Envy
01.2019 - 04.2022
Subcontractor
Year-Round Inc.
09.2018 - 01.2024
Owner/Operator
CLR Construction
02.2017 - 01.2019
Labor/Foreman
Olivo Masonery
09.2015 - 01.2019
High school diploma -
Plano West Senior High School
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