Christopher Robinson
9 Vineyard Avenue Yonkers,NY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
25
25
years of professional experience
Work History
Moving Consultant - Manager
Elite Movers Inc
Yorktown Heights, NY
06.1999 - Current
- Managed a team of 15 employees
- Conducted Payroll weekly
- Increased customer satisfaction by efficiently managing moving projects and providing excellent communication throughout the process.
- Developed long-lasting client relationships through exceptional customer service and attention to detail during moving consultations.
- Streamlined company operations by implementing new strategies for organizing and scheduling moves, resulting in improved efficiency.
- Collaborated with team members to ensure seamless coordination of all aspects of the moving process, leading to successful completion of projects.
- Resolved any issues or concerns raised by clients promptly, maintaining a professional demeanor at all times while working towards satisfactory resolutions.
- Implemented safety protocols within the team to prevent accidents or injuries during loading/unloading activities, promoting a safer work environment.
- Maintained open communication channels with both internal staff members and external partners involved in the moving process, ensuring smooth collaboration and overall project success.
Sales Associate
Bob's Discount Furniture
Yonkers, NY
01.2019 - 12.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Warehouse Manager
Bob's Discount Furniture
Yonkers
04.2012 - 12.2018
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Education
GED -
Charles E. Gorton
Yonkers, NY03.2021
Skills
- Logistics Management
- Vendor negotiation
- Route Planning
- Cross-cultural sensitivity
- Reliability and punctuality
- Multitasking Abilities
- Customer Service
- Product and Service Sales
- Problem-solving abilities
- Staff Training
- Strategic Planning
- Adaptability and Flexibility
- Organizational Skills
- Time Management
- Computer literate
Timeline
Sales Associate
Bob's Discount Furniture
01.2019 - 12.2019
Warehouse Manager
Bob's Discount Furniture
04.2012 - 12.2018
Moving Consultant - Manager
Elite Movers Inc
06.1999 - Current
GED -
Charles E. Gorton