Christopher Robles

• Led a sales team of 16 associates, improving monthly volume while increasing gross per copy.
• Implemented new sales processes that boosted lead-to-appointment conversion.
• Coached underperforming salespeople to achieve consistent production levels
• Desking deals
• Payment structure presentation
• Understanding lender programs
• Maximizing front-end gross
• Trade appraisal and we buy your
• Product knowledge across multiple brands
• High-level customer service
• Conflict resolution and problem-solving
• Customer retention strategies
• Handling escalations professionally
• Compliance with dealership and state regulations.

Finance & Compliance

• Automotive finance regulations
• OFAC, Red Flags, and privacy compliance
• Completing and verifying all deal documents
• Contract funding submission
• Understanding lender programs & credit tiers
• Risk assessment and deal structuring

F&I Product Sales

• Menu presentation
• Selling extended warranties, GAP, tire & wheel, service contracts, and protection products
• Product penetration optimization
• Maximizing backend gross profit
• Objection handling and value-based product presentations