Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christopher Rodriguez

Monroe,NY

Summary

achievements.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Aucera
Mahwah, NJ
10.2024 - Current
  • Developed strong product knowledge to provide informed recommendations
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

Coventry Health Care
Mahwah, NJ
06.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints
  • Handled escalated calls efficiently
  • Responded to customer requests for products, services, and company information.

Jeweler

Your Third Base
Ridgewood, NJ
06.2023 - 11.2023
  • Educated customers about proper care for their jewelry items
  • Enhanced customer satisfaction by designing and sometimes carving high-quality jewelry
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase

Sales Associate

Carter's
Monroe, NY
10.2018 - 03.2019

- Product management

- Customer service

- Organizing and processing online purchases

- Inventoried stock

Education

Marketing - Business

Rockland Community College
Suffern, NY
06.2022

Skills

  • Customer service
  • Data entry
  • Call center experience
  • Computer proficiency
  • Research
  • Spreadsheets

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Aucera
10.2024 - Current

Customer Service Representative

Coventry Health Care
06.2024 - 08.2024

Jeweler

Your Third Base
06.2023 - 11.2023

Sales Associate

Carter's
10.2018 - 03.2019

Marketing - Business

Rockland Community College
Christopher Rodriguez