Christopher Rodriguez

As a Spectrum Retail Advisor, I'm responsible for greeting customer and determining all their connectivity needs and services and explain all of Spectrum pproducts, plans, pricing, and available on-going promotions. My daily role consists of processing payment, returns, exchanges, equipment transactions, bill summary, in store tech support and as well as educating customer. Consulted customer on best-fit solutions, increasing service adoption and customer satisfaction.

• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Inspected account books and recorded transactions.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Evaluated customer data to identify and prevent fraudulent activities.

• Started at USAA as a class tech assisintg with the onboarding of new hires regarding their hardware equipment.
• Through my time there I have had many different type of delagated duties from troubleshooting software, hardware.
• I have managed SNOW queue's regarding of IT escalation from virtual machine, consultation, and service desk issues.
• I as well have built and manage certain excel reports to keep track of progress of the SLA we have with other contractor companies.
• During covid the enterprise had a team that did all the hardware shipevents and as well as refreshing users equipment every 2 year, but they unloaded that task entirely upon me.

• My job duties as an AT&T Sale Representative includes in doing daily inventory counts, ensuring all opening and closing duties are completed, assist customer with technical issues, and sell AT&T integrated services.
• As an AT&T Sale Representative my job duties revolves in demonstrating all the integrated services that AT&T has to offer to our customer and how it affects them in a day to day life.
• As an AT&T representative we strive to promote what the company values stand for which is, to serve our customer with a sense of urgency and work as a team effort to provide the highest level of service regardless of any issues with billing, services, technical issues, or through the purchasing experience.

• Supervisor I'm in charge in conducting one to one session on a weekly basis with all Geek Squad employees.
• In charge of maintaining and creating weekly schedules for the whole department, as well as resolving any client issues and store issues.
• As well as trying to maintain a high percentage that all repairs are being conducted in a swift and accurately manner for client satisfaction.

• My job duties strictly in prevention any potential store margin losses.
• This was accomplished by following diligently our store SOP's guidelines and achieved by maintaining that all inventory was accounted for which involved inspecting all returns that could potentially could qualify as sellable as Open-Box.
• I was responsible in accurately logging all daily shipments and receiving of repaired devices and ensuring that all of devices issues were repaired correctly.
• As an Operation Agent I was responsible in notifying customer by via phone and emails updating about their repair.