Christopher Rowe
Greenfield,IN
Summary
Operations Executive with proven leadership over a $17M multi-market commercial division in the disaster restoration industry, overseeing 21+ personnel across 3 locations. Recognized for building high-performing leadership teams, expanding regional operations, and improving margins through strategic vendor alignment and operational discipline.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Operations Manager
ServiceMaster By Crossroads
2021.09 - Current
- Member of Executive Leadership Team alongside ownership, HR Generalist, VP, and Residential General Manager
- Direct oversight of 21 team members including project managers, field leadership, and operational staff
- Lead strategic planning, workforce allocation,budgeting, and revenue forecasting across multiple territories
- Maintain and expand out-of-state commercial clients and referral partnerships to support recurring and multi-site revenue streams
- Coordinate cross-market resources during large-scale and catastrophic events
- Designed and executed a strategic subcontractor and vendor realignment initiative
- Eliminated middleman markups by establishing direct subcontractor standards
- Standardized workflows across estimating, field operations, and administrative functions
EMS Manager
Michaelis Corporation
2019.10 - 2021.09
- Oversaw emergency response division operations with full accountability for job-level profitability
- Managed 12 direct reports including field supervisors and emergency response personnel
- Directed rapid-response mobilization during time sensitive and high risk events
- Held full profit responsibility for emergency mitigation projects
- Ensured jobs met margin expectations through disciplined cost control and resource management
- Monitored labor, equipment, and material allocation
- Improved field execution standards and response readiness
Mitigation Manager
ServiceMaster By Crossroads
2015.09 - 2019.10
- Led mitigation efforts to restore properties following water, fire, and mold damage for residential and commerical
- Executed and maintained compliance with QRV/TPA programs
- Developed and implemented safety protocols for on-site teams to enhance operational efficiency.
- Collaborated with insurance adjusters to assess damages and expedite claims processing for clients.
- Oversaw project timelines and resource allocation to ensure timely completion of restoration projects.
- Trained and mentored staff in mitigation techniques and best practices for customer service.
- Streamlined workflow for faster response times, enhancing overall team productivity.
Education
GED -
Ben Davis High School
Indianapolis, IN2001
Skills
- Executive-level decision making experience
- Multi-market operational leadership
- Demonstrated P&L ownership
- Scalable growth mindset
- Strong leadership development focus
- Disaster response and emergency operations expertise
- Customer service
- Problem-solving
- Employee relations and conflict resolution
- MS office, excel, powerpoint, etc
Certification
- IICRC-WTR,ASD,CDS,AMRT,CCT
- Xactimate I & II
- Commercial Project Manager Certification SMBU
- OSHA-30 General
Timeline
Commercial Operations Manager
ServiceMaster By Crossroads
2021.09 - Current
EMS Manager
Michaelis Corporation
2019.10 - 2021.09
Mitigation Manager
ServiceMaster By Crossroads
2015.09 - 2019.10
GED -
Ben Davis High School