christopher sample
Westland,MI
Summary
Obtain a customer service position where i can maximize my people-oriented experience,communication skills and my problem analysis/ problem solving abilities. where my customer relations skills can be fully utilized to improve guest satisfaction and enhance the company brand name.
Overview
19
19
years of professional experience
Work History
Bartender Shift Manager
Baru' Detroiit
Detroit, MI
08.2025 - Current
- Managed bar operations, ensuring smooth service during peak hours.
- Developed cocktail menu based on seasonal ingredients and customer preferences.
- Maintained inventory levels, ordering supplies to minimize shortages.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Expeditor
Willow Detroit
Detroit, MI
03.2024 - Current
- Coordinated timely food delivery between kitchen and dining areas to enhance service efficiency.
- Managed communication between chefs and servers to ensure accurate order fulfillment.
- Oversaw kitchen workflow, streamlining processes for improved operational efficiency.
- Enhanced dining experience by ensuring prompt service during peak hours through effective coordination.
- Facilitated smooth meal service by prioritizing ticket orders based on table size and dish complexity.
Server
Parlay Detroit
Detroit, MI
10.2024 - 08.2025
- Opening restaurant staff.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while maintaining high service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender/Server Trainer
Cheesecake Factory Inc
Atlanta, GA
07.2013 - 03.2024
- Trained new bartenders on proper techniques, drink recipes, and customer service standards.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Facilitated training sessions for staff to enhance their bartending skills and customer service knowledge., sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Luggage Agent
Delta
Romulus, MI
09.2007 - 03.2013
- Ensured timely delivery of luggage to passengers, enhancing customer satisfaction and operational efficiency.
- Collaborated with ground crew to resolve luggage discrepancies, improving communication and problem-solving processes.
- Operated baggage handling systems, maintaining equipment functionality and adherence to safety protocols.
- Streamlined baggage tracking processes, minimizing lost luggage reports and increasing accountability within team operations.
Education
Associate of Arts - Radio And Television Broadcasting
Schoolcraft College
Livonia, MI10-2011
High School Diploma -
John Glenn High School
Westland, MI06-2007
Skills
- Cocktail menu development
- POS system operation
- Sanitation practices
- Scheduling staff
- Supply management
- Employee coaching
- Waste reduction
- Customer engagement
Timeline
Bartender Shift Manager
Baru' Detroiit
08.2025 - Current
Server
Parlay Detroit
10.2024 - 08.2025
Expeditor
Willow Detroit
03.2024 - Current
Bartender/Server Trainer
Cheesecake Factory Inc
07.2013 - 03.2024
Luggage Agent
Delta
09.2007 - 03.2013
Associate of Arts - Radio And Television Broadcasting
Schoolcraft College
High School Diploma -
John Glenn High School