Christopher Santos
Sparks,NV
Summary
I am relocating to Pennsylvania in the next couple of months. Looking at staying in the same field I currently work in. I am goal driven and customer service oriented. I am always giving 100% to my team and customers. I am certified in brake and alignment and TIA certified for commercial trucks. I am also bilingual in Spanish.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Les Schwab Tires
Reno, NV
05.2017 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Brake & Alignment certified
- TIA certified
- Count and processed all inventory for store
- Ordered and maintenance all parts
- Forklift certified
Freight Handler
Lowes Home Improvment
Reno, NV
03.2016 - 04.2017
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
Customer Service Representative
J & L Distribution
Reno, NV
07.2014 - 03.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Foothill High School
Pleasanton, CA06.2004
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Customer Relations
- Store Organization
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Store operations
- Stock management
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Upselling and Cross Selling
- Display Setup
- Sales expertise
- Order Management
- Brake & Alignment certified
- TIA certified
Certification
Brake & Alignment
TIA
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Les Schwab Tires
05.2017 - Current
Freight Handler
Lowes Home Improvment
03.2016 - 04.2017
Customer Service Representative
J & L Distribution
07.2014 - 03.2016
High School Diploma -
Foothill High School