Christopher Scales
Tuscaloosa,AL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Solar Sales Representative
REACH Solar
Tuscaloosa, AL
10.2023 - Current
- Identified potential customers, assessed customer needs and interests, and provided information on product features.
- Attended conferences, trade shows, seminars, webinars related to solar technology to stay current on emerging technologies and innovations in the field.
- Responded to inquiries from potential customers via email and telephone.
- Conducted follow-up calls with warm leads to cement connections and pursue conversions.
Remote Customer Service
Working Solutions
Tuscaloosa, AL
03.2022 - 03.2024
- Conducted follow-up calls with customers to answer any questions related to quotes or products and services offered.
- Resolved customer complaints efficiently while maintaining high levels of customer service satisfaction.
- Answered incoming or inbound customer calls regarding products and services, troubleshooting problems, and providing technical support, and appointment setting.
- Maintained a high level of professionalism while speaking with customers on the phone.
- Conducted outbound calls, emails, and letters to customers.
Remote Customer Service
Omni Interactions
Tuscaloosa, AL
02.2019 - 03.2022
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Provided customer service to customers via phone and email.
- Provided customer service and technical support to clients via phone, email, chat, appointment setting, and other channels.
- Performed data entry into company's database systems as needed.
Warehouse Assistant
Jimmie Hale Mission Warehouse
Birmingham, Alabama
07.2016 - 01.2019
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Organized warehouse racks to ensure efficient storage of goods.
- Operated forklift to move materials around the warehouse safely.
- Used hand pallet truck to transport heavy material within the facility.
- Assisted with unloading trucks using appropriate equipment as needed.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Customer Service Cashier
Piggly Wiggly Grocery Store
Birmingham, AL
10.2015 - 04.2018
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Mental Health Worker
Brewer Porch Children's Center
Tuscaloosa, AL
03.2007 - 04.2015
- Provided crisis intervention services in emergency situations.
- Facilitated group therapy sessions for individuals experiencing depression, anxiety, trauma and other mental health issues.
- Encouraged clients to set personal goals related to their mental health recovery process.
- Implemented behavior modification techniques designed to improve communication skills among children diagnosed with autism spectrum disorder.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
Customer Service Cashier
Taco Casa - Tuscaloosa
Tuscaloosa, AL
06.2004 - 03.2007
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
Psychology
Troy University
Troy, AL12-2025
High School Diploma -
Holt High School
Holt, AL05-2004
Skills
- Technical knowledge
- Goal-oriented mindset
- Solar industry expertise
- CRM proficiency
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Customer Service
- Order Processing
- Active Listening
- Professional telephone demeanor
- Complaint Handling
Affiliations
- Visual Artist
- Songwriter
- Poet
- Children book author
Timeline
Solar Sales Representative
REACH Solar
10.2023 - Current
Remote Customer Service
Working Solutions
03.2022 - 03.2024
Remote Customer Service
Omni Interactions
02.2019 - 03.2022
Warehouse Assistant
Jimmie Hale Mission Warehouse
07.2016 - 01.2019
Customer Service Cashier
Piggly Wiggly Grocery Store
10.2015 - 04.2018
Mental Health Worker
Brewer Porch Children's Center
03.2007 - 04.2015
Customer Service Cashier
Taco Casa - Tuscaloosa
06.2004 - 03.2007
Psychology
Troy University
High School Diploma -
Holt High School
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