Christopher Schwind
Hale
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
1994
1994
years of post-secondary education
Work History
Customer Service Representative
Michigan call center
Oscoda
09.2024 - 03.2025
- Assisted customers with inquiries and resolved issues promptly.
- Handled high volumes of inbound calls efficiently and courteously.
- Documented customer interactions accurately in the call center system.
Produce and meat stocker, team leader
Walmart
West Branch
08.2018 - 04.2024
- Stocked meat display cases with fresh products daily.
- Ensured proper rotation of products to maintain freshness.
- Maintained cleanliness and organization of the meat department.
- Managed daily operations to ensure smooth department workflow and efficiency.
- Enforced company policies and safety regulations to maintain a secure working environment.
- Handled shift overstock, restocking and inventory control.
- Followed safety protocols and company processes and procedures.
- Assigned and monitored daily tasks for team members.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
Store Manager
Family Dollar
East Tawas
08.2016 - 08.2018
- Supervised daily store operations and maintained effective team communication.
- Managed inventory levels and ensured timely restocking of merchandise.
- Trained new employees on company policies and customer service standards.
- Organized store displays to enhance product visibility and customer engagement.
- Resolved customer inquiries and complaints to promote a positive shopping experience.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Stock handler, machine operator
Cooper Standard
Fairview
08.2003 - 06.2015
- Sorted and organized stock in designated warehouse areas.
- Loaded and unloaded products from delivery trucks.
- Operated warehouse equipment, including pallet jacks and forklifts.
- Followed safety protocols during all handling procedures.
- Operated machinery to ensure efficient production processes.
- Followed production schedules to meet operational goals consistently.
- Observe machine operations to detect any problems or defects in the finished product.
- Verified production orders prior to starting set-up.
Education
Whittemore Prescott High School
Whittemore, MISkills
- Customer service
- Call handling
- Issue resolution
- Documentation accuracy
- Team leadership
- Time management
- Problem solving
- Retail sales customer service
Timeline
Customer Service Representative
Michigan call center
09.2024 - 03.2025
Produce and meat stocker, team leader
Walmart
08.2018 - 04.2024
Store Manager
Family Dollar
08.2016 - 08.2018
Stock handler, machine operator
Cooper Standard
08.2003 - 06.2015
Whittemore Prescott High School