CHRISTOPHER SCOTT
Travelers Insurance
Mt. Dora,FL
14
years of professional experience
1
Certification
Experienced insurance professional specializing in boiler and machinery claims with over 13 years in the field. Skilled in coverage interpretation, equipment failure analysis, and claim valuation. Manages a high-volume caseload, consistently resolving claims swiftly while coordinating with multiple reinsurance carriers and maintaining licenses across 27 states.
Work History
Claim Professional, Boiler & Machinery
4 Years 4 Months- Manage 45–50 claims per month, typically ranging from $2,000 to $50,000, while consistently achieving resolution in fewer than two days.
- Investigate and resolve commercial and industrial equipment breakdown claims involving mechanical, electrical, and pressure-related equipment.
- Managed 45–50 claims monthly, ranging from $2,000 to $50,000, and achieving resolution in under two days.
- Coordinated reinsurance claims and communications with over 25 reinsurance carriers, ensuring accurate reporting, documentation, reserving, and timely loss updates.
- Prepare and review equipment and property estimates using Xactimate and Xactanalysis.
- Translated complex technical findings and policy information into clear, professional communication for customers and business partners.
- Coordinate reinsurance claims and communications with more than 25 reinsurance carriers, including reporting, documentation, reserving, and loss updates.
- Translated complex technical findings and policy information into clear, professional communications for customers and business partners, enhancing understanding and support.
- Earned company-wide recognition as a Top 10 Customer Service performer in 2024 and received two In-Sync Award nominations in 2025.
First Party Medical Claim Representative
5 Years- Evaluated first-party medical claims and documented coverage decisions, ensuring compliance with policy provisions and established guidelines.
- Maintained and expanded claims licenses across 27 states, ensuring regulatory compliance and operational readiness.
- Supported First Party Medical Litigation Department by preparing claim documentation and addressing litigation-related inquiries.
- Mentored and trained new hires, helping team members build confidence with systems, procedures, and customer communication.
- Led training assignments as Commercial Claims Lead/Trainer, Mitchell Medical Lead/Trainer, and Arbitration Lead/Trainer.
- Assisted Blend representatives with customer and claim-related contacts while maintaining a professional, service-focused experience.
Claim Analyst
2 Years 4 Months- Investigated claims, reviewed supporting documentation, and assessed liability and coverage to ensure accurate claim resolutions.
- Communicated claim decisions and next steps to customers and internal partners, facilitating understanding and cooperation.
- Maintained licensed claims handler status and received two In-Sync Award nominations for outstanding performance.
Customer Service Claims Representative
1 Year 2 Months- Guided customers through the claims process, ensuring clarity and support in a fast-paced service environment.
- Trained new customer service representatives on procedures, communication standards, and claim-handling expectations to enhance team readiness.
- Engaged in company diversity initiatives to promote inclusivity.
Education
Bachelor of Science - Mechanical Design Engineering Technology
- Selected Technical Coursework: Applied Heat Transfer, Applied Mechanics, Fluid Mechanics, Electrical Circuits, Programmable Logic Controllers, Applied Energy Systems, AutoCAD, Statistics, C Programming, Java, Project Management, and Occupational Safety and Management for Engineers.
- Engineering Laboratory Experience: Constructed and serviced a CNC mill and MakerBot system, applying mechanical design, electrical, troubleshooting, and maintenance principles in a hands-on laboratory environment.
Skills
Xactimate
Claims management platform
Mitchell
Reinsurance coordination
Claims Negotiation
Litigation Support
Microsoft Word
Excel
PowerPoint
Access
Outlook
Claims
Claims processing
Claims investigation
Verbal communication
Accomplishments
- Manages 45–50 equipment breakdown claims monthly, with individual claim values ranging from $2,000 to $50,000.
- Consistently achieves claim resolution in under two days through organized investigation, clear communication, and timely follow-through.
- Coordinates reinsurance activity involving more than 25 carrier relationships.
- Licensed claims professional in 27 states.
- Recognized among Travelers’ Top 10 company-wide for Customer Service in 2024.
- Received two In-Sync Award nominations in 2025.
- Selected for lead and trainer responsibilities across commercial claims, medical claims, Mitchell, and arbitration functions.
Certification
Licensed Claims Professional in 27 States, Commercial Equipment Policies, Reinsurance Claims, Equipment Breakdown Claims, Mechanical and Electrical Systems
Section name
BOILER & MACHINERY CLAIMS PROFESSIONAL Equipment Breakdown | Commercial Claims | Reinsurance Coordination
Personal Information
Title: BOILER & MACHINERY CLAIMS PROFESSIONAL Equipment Breakdown | Commercial Claims | Reinsurance Coordination
Timeline
Claim Professional, Boiler & Machinery
Travelers Insurance
06.2022 - CurrentRead More
First Party Medical Claim Representative
Travelers Insurance
06.2016 - 06.2021Read More
Claim Analyst
Travelers Insurance
02.2014 - 06.2016Read More
Customer Service Claims Representative
Travelers Insurance
11.2012 - 01.2014Read More
UNIVERSITY OF CENTRAL FLORIDA
Bachelor of Science from Mechanical Design Engineering Technology
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