Christopher Sell
Williamsburg,VA
Summary
With over 15 years of career experience in hospitality and management, I bring a dynamic and highly focused approach as an Operations Manager. Exceptional skills as a team builder and leader, coupled with excellent communication and problem-solving abilities, consistently drive success in my roles. Thrives in fast-paced environments and excels at optimizing operations for maximum efficiency and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager of Park Operations
United Parks & Resorts
08.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Full Time Aquatics Supervisor
SeaWorld Parks & Entertainment
02.2018 - 08.2023
- Direct Supervisor for 25 part time supervisors/Over 400 front line team members
- Hired, trained, developed and monitored work performance of key supervision
- Covered operations duty/manager on duty on daily basis
- Ensured adherence to SeaWorld Parks & Entertainment Best Practices and Park SOP'S
- Managed through direct reporting the hiring, training, development, scheduling, and supervision of approximately 400 employees
- Assisted with Park management in the development and monitoring of budgets for expense and labor.
Various Aquatics Supervisory Positions
SeaWorld Parks & Entertainment, Inc.
08.2007 - 05.2018
- Held Various Supervisory Positions, each with more responsibility
- Lead Supervisor, Unit Supervisor, Assistant Business Unit Supervisor, Business Unit Supervisor
- Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
- Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
- Contributed to overall facility cleanliness by implementing efficient pool deck maintenance routines during both open swim periods and scheduled downtime between sessions.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science in Business Administration -
Longwood University
Farmville, VA05.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Training and Development
- Strategic Planning
- Customer Relationship Management (CRM)
- Workforce Management
- Key Performance Indicators
Certification
- Lifeguarding/First Aid/CPR/AED, 05/01/08, Present
- Lifeguard instructor, 05/01/12, Present
Relocation
- Richmond, VA
- Williamsburg, VA
- Tampa, FL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Manager of Park Operations
United Parks & Resorts
08.2023 - Current
Full Time Aquatics Supervisor
SeaWorld Parks & Entertainment
02.2018 - 08.2023
Various Aquatics Supervisory Positions
SeaWorld Parks & Entertainment, Inc.
08.2007 - 05.2018
Bachelor of Science in Business Administration -
Longwood University
Similar Profiles
Sabrina HernandezSabrina Hernandez
Benefits Specialist at United Parks & ResortsBenefits Specialist at United Parks & Resorts
Matthew CarulloMatthew Carullo
FP&A Manager, Capital Planning & Analysis at United Parks & ResortsFP&A Manager, Capital Planning & Analysis at United Parks & Resorts
Ethan MartinezEthan Martinez
Assistant Supervisor, Park Operations at United Parks & ResortsAssistant Supervisor, Park Operations at United Parks & Resorts