Christopher Sentz
Easton
Summary
Enterprise Application Analyst with extensive experience in leading application program management, issue resolution, and system enhancements. Expertise in collaborating with cross-functional teams to drive system improvements and ensure user satisfaction. Strong background in troubleshooting, application upgrades, and maintaining data integrity within enterprise environments.
Overview
23
23
years of professional experience
Work History
IT Analyst II, Field Operations
Buckeye Partners
08.2024 - Current
- Serve as primary IT application owner for Field Operations systems
- Led application program management, resolved issues, and implemented system improvements
- Troubleshoot complex production issues and perform root cause analysis
- Gather and document business requirements for system enhancements
- Manage application upgrades, testing, and release validation
- Coordinate with IT and business stakeholders to align systems with operations
- Identified and implemented process improvements to enhance system functionality
- Acted as primary vendor liaison to resolve issues and implement enhancements.
- Provided technical support for ArcGIS Enterprise environments and related systems
Application Support Analyst
Andesa Services
04.2022 - 08.2024
- Supported enterprise applications across dev, test, and production environments
- Troubleshot application issues, collaborating with development teams to resolve critical incidents
- Supported application integrations, ensuring seamless functionality between Nginx and WildFly
- Supported identity management systems (PingFederate, PingAccess)
- Participated in system testing and deployment validation
- Contributed to Intune implementation, enhancing endpoint management capabilities
- Developed documentation for application support
IT Roles
Olympus Corporation of America
05.2016 - 03.2022
- Migrated 5,000+ devices from AirWatch to Intune
- Administered MDM platforms and security policies, enhancing device security and management
- Provided Tier 2 support for applications and devices, resolving issues and improving user experience
- Managed enterprise IT asset inventory across 9 locations, ensuring accurate tracking and compliance
- Created SOPs and knowledge base documentation
- Partnered with vendors and IT teams to streamline processes
Technical Support / Field Technician
Innovative Control Systems
01.2014 - 01.2016
- Provided onsite and remote technical support for hardware, software, and network systems, ensuring user satisfaction and system reliability
- Diagnosed and resolved system issues, reducing downtime and enhancing operational efficiency
- Installed and configured systems and network components
- Collaborated with teams and vendors on implementations, facilitating seamless integration and support
- Delivered end-user training and support
Supervisor
Perfecta Awnings
01.2003 - 01.2014
- Supervised installation teams to ensure quality of awning products.
- Trained new employees on safety protocols and installation techniques.
- Coordinated project schedules to optimize workflow and resource allocation.
- Led teams to streamline operational processes
Education
B.S. - Information Systems Management
Albright College
1621 N 13th St, Reading, PA 196041621 N 13th St, Reading, PA 19604
A.S. - Information Systems Technology
Penn State
2809 Saucon Valley Rd, Center Valley, PA 180342809 Saucon Valley Rd, Center Valley, PA 18034
Skills
- Incident Management
- Enterprise Application Support
- System Upgrades & Testing
- Software Deployment
- SQL
- Field Data Analysis
- Active Directory
- Mobile Device Management
- Windows
- Linux
- Operational Technology
- Vendor Management
Accomplishments
- Supported mission-critical enterprise applications with high availability, minimizing downtime
- Led troubleshooting and root cause analysis to reduce recurring production issues
- Contributed to successful system upgrades and deployments with minimal disruption
- Improved system reliability and user adoption through training and documentation
Timeline
IT Analyst II, Field Operations
Buckeye Partners
08.2024 - Current
Application Support Analyst
Andesa Services
04.2022 - 08.2024
IT Roles
Olympus Corporation of America
05.2016 - 03.2022
Technical Support / Field Technician
Innovative Control Systems
01.2014 - 01.2016
Supervisor
Perfecta Awnings
01.2003 - 01.2014
B.S. - Information Systems Management
Albright College
A.S. - Information Systems Technology
Penn State