Christopher Service
East Orange,NJ
Summary
Dynamic Field Technician with Xfinity Comcast, skilled in equipment installation and network connectivity. Enhanced customer satisfaction through effective communication and timely technical support. Proven ability to diagnose and resolve complex issues, while adhering to safety protocols. Committed to operational efficiency and continuous improvement in service delivery. Also installation of surveillance equipments like cameras, sensors and touch panels.
Overview
14
14
years of professional experience
Work History
Field Technician
Xfinity Comcast
Fairfield, NJ
01.2012 - Current
- Installed and configured internet, cable, and phone services for residential customers.
- Diagnosed and resolved technical issues with equipment and connections on-site.
- Educated customers on service features, troubleshooting techniques, and account management.
- Maintained accurate records of service calls and customer interactions in CRM system.
- Collaborated with team members to improve service delivery and operational efficiency.
- Collaborated with other field technicians to resolve complex technical issues.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Adhered to safety protocols while performing fieldwork in diverse environments.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Utilized safety practices with no complaints or accidents.
- Enacted successful repairs by applying technical skills and operations knowledge.
Education
Associate of Science - Computer Science
DeVry University
New Brunswick, NJSkills
Field operations
Workplace safety
Professional communication
Data collection
Equipment installation
Network connectivity
Safety management
Materials management
Equipment maintenance
Hardware repair
Diagnostic testing
System upgrades
Hardware and software installation
Timeline
Field Technician
Xfinity Comcast
01.2012 - Current
Associate of Science - Computer Science
DeVry University