Christopher Sharp
Williston,ND
Summary
Dynamic Account Manager with a proven track record at Imperative Chemical Partners, enhancing client satisfaction and retention through exceptional service and strategic account management. Skilled in technical problem solving and fostering teamwork, I've driven successful project outcomes and streamlined processes. Expertise in client relations and account performance analysis ensures business goals are met efficiently.
Overview
10
10
years of professional experience
Work History
Account Manager
Imperative Chemical Partners
08.2019 - 01.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Created effective delivery routes to streamline distribution processes and improve service delivery.
- Supervised and coordinated a team of techs and delivery drivers, optimizing workflow efficiency.
Wireline Operator
Go Wireline
02.2016 - 08.2019
- Assisted in optimizing well production through precise placement of downhole tools during intervention projects.
- Contributed to successful project outcomes by consistently meeting client expectations and deadlines.
- Expedited rig-up/rig-down processes without sacrificing safety or quality control measures.
- Used explosive charges to perforate casings and sidewalls or remove obstructions.
- Monitored sound wave-generating or detecting mechanisms to determine well fluid levels.
- Utilized crane to perform precise wireline operations.
- Transported wireline equipment to job sites, adhering to safety protocols and operational guidelines.
Casing Hand
Weatherford
11.2014 - 02.2016
- Reduced downtime by promptly addressing equipment malfunctions and conducting regular maintenance checks.
- Trained new employees on casing hand tasks, ensuring consistent performance standards across the team.
- Contributed to effective communication between crew members, fostering a collaborative working environment for optimal productivity.
- Maintained a clean work environment, promoting both safety and efficiency on the rig site.
- Operated company vehicles to transport equipment and materials safely.
Education
Associate of Arts - Architecture
Ferris State University
Big Rapids, MISkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Technical problem solving
Timeline
Account Manager
Imperative Chemical Partners
08.2019 - 01.2025
Wireline Operator
Go Wireline
02.2016 - 08.2019
Casing Hand
Weatherford
11.2014 - 02.2016
Associate of Arts - Architecture
Ferris State University
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