Christopher Shelton
Oviedo,FL
Summary
Results-driven Workflow Manager recognized for capability to enhance productivity and streamline task completion. Specialize in process optimization, team leadership, and project management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and effective collaboration across departments.
Overview
11
11
years of professional experience
Work History
Workflow Manager
Discount Tire
Asheville, North Carolina
09.2013 - 07.2024
- Developed and implemented process improvement initiatives to increase workflow efficiency.
- Oversaw daily operations, managing resources and personnel to ensure objectives were met.
- Analyzed current procedures to identify areas for improvement and streamline processes.
- Identified opportunities to improve customer service by automating manual tasks.
- Assisted in the development of new tools and applications for workflow management.
- Monitored team performance metrics to ensure goals were being achieved on time and within budget.
- Provided training and support for staff on how to use workflow management systems effectively.
- Worked closely with IT teams to troubleshoot technical issues related to workflow applications or systems.
- Conducted regular reviews of existing processes and identified areas for improvement or optimization.
- Ensured compliance with industry standards, regulations, laws, policies, and best practices.
- Managed the implementation of new technologies or systems into existing workflows.
- Developed strategies for increasing productivity while reducing costs associated with manual labor.
- Established clear communication channels between departments, ensuring effective collaboration.
- Reported regularly on project progress, presenting findings in a concise manner.
- Analyzed data collected from various sources to gain insights into operational trends.
- Created reports outlining key performance indicators related to workflow management.
- Advised senior managers on potential changes needed in order to optimize workflows.
- Recruited, trained, managed, and evaluated staff members responsible for carrying out workflow activities.
- Created workforce planning and development models for quarterly scheduling and processes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
High School Diploma -
Erwin High School
Asheville, North Carolina07-2010
Skills
- Lean principles
- Workflow Analysis
- Software integration
- Scheduling expertise
- Employee Development
- Cost Control
- Process Improvement
- Fiscal Management
- Revenue Forecasting
- Customer Service
- Business Development
- Brand Management
- Multitasking
- Communication Skills
- Attention to Detail
- Time Management
- Customer Relations
- Team Development
- Performance Management
- Cost Reduction
- Analytical Skills
- Project Management
- Professionalism
- Time management abilities
- Professional Demeanor
- Problem-Solving
- Sales strategy
- Interpersonal Communication
- Documentation And Reporting
- Program Development
- Task Prioritization
- Good Judgment
- Active Listening
Timeline
Workflow Manager
Discount Tire
09.2013 - 07.2024
High School Diploma -
Erwin High School