Hi, I’m
Christopher Sherwood
Automotive Service Manager
Linden,VA
Summary
Seasoned Service Manager bringing 25 years of Automotive Fixed Operations experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
24
years of professional experience
Work History
Car Credit Nation
Service Manager
08.2017 - 07.2023
Job overview
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
Pohanka Automotive Group & Marlow Automotive Group, VA
Service Manager/Service Advisor
08.1999 - 08.2017
Job overview
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed department processes and procedures to boost customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Skills
- Maintenance and Repair
- Quality Assurance
- Improve Employee Performance
- Service and Parts Teams Management
- Vendor Sourcing
- Process Implementation
- Develop Policies
- Train Workers
- Reliable and Responsible
- Guest Satisfaction
Timeline
Service Manager
Car Credit Nation
08.2017 - 07.2023
Service Manager/Service Advisor
Pohanka Automotive Group & Marlow Automotive Group
08.1999 - 08.2017
Similar Profiles
McKenley HallMcKenley Hall
Office Administrator at Car Credit NationOffice Administrator at Car Credit Nation
Debra SguignaDebra Sguigna
General Manager at Car Nation CanadaGeneral Manager at Car Nation Canada
Nadia Rose MercorellaNadia Rose Mercorella
Credit Administrative Assistant at Nation Credit InsuranceCredit Administrative Assistant at Nation Credit Insurance
Darrell KinardDarrell Kinard
Operations Technician at Alexrenew EnterpriseOperations Technician at Alexrenew Enterprise
Militza WoloszynMilitza Woloszyn
Babysitter at FamilyBabysitter at Family