Christopher Shultis
Jacksonville Beach,FL
Summary
Experienced Claims Adjuster with over 26 years experience handling auto and homeowners property damage claims, as well as auto bodily injury claims. Proficient in applying policy coverages, investigating damages and negotiating settlements. Detail oriented, proactive and knowledgeable with excellent interpersonal and documentation skills. Efficient in handling high claim volumes with accuracy and quality.
Overview
26
26
years of professional experience
Work History
Catastrophe Claims Adjuster
State Farm Fire Company
01.2017 - 08.2021
- Deployed to catastrophe operations around the country as requested. Received and reviewed claim information.
- Utilized claims settlement practices and procedures to process claims, appropriately investigated and applied policy language, prepared estimates utilizing Xactimate, initiated claim payments, and closed files.
- Communicated with customers and claims associates in person and over the phone and via other communication channels such as Facetime, Google Due and ClaimsXperience.
- Worked in collaborative team environment to handle a large volume of claims in assisting policyholders recover from the unexpected.
- Served as Team Lead on 2 deployments and assisted management in review of authority requests and denial letters, as well as ride alongs with new-to-role claims associates.
- Certified rope and harness trained and 2-story steep certified. Regularly assisted team members in accessing 2-story steep roofs.
Fire Claims Adjuster
State Farm Fire Company
11.2010 - 12.2016
- Received and reviewed claim information.
- Utilized claims settlement practices and procedures to process claims, appropriately investigate and document property damage, apply policy coverage, prepare estimates utilizing Xactimate, initiate claim payments and close files.
- Communicate with customers, claims associates and vendors in person and over the phone and via other communication channels such as Facetime, Google Due and ClaimsXperience.
- Worked in a collaborative team environment to handle a large volume of claims.
- Certified rope and harness trained and 2-story steep certified.
Auto Claims Adjuster
State Farm Mutual Automobile Insurance Company
03.1995 - 10.2010
- Received claim assignments. Verified and determined applicability of coverage.
- Utilized claims practices and procedures to determine the best method and extent of investigation for each claim.
- Reviewed and proactively managed assigned files for adequacy and and timeliness of reserves.
- Maintained a timely diary for each case.
- Worked as member of a litigation unit and managed suit files in coordination with defense counsel. Regularly attended mediation with defense counsel in attempts to settle lawsuits within the established authority level. Attended trials as necessary.
- Prepared detailed written reports during each phase of lawsuit and determined future course of handling and proper method for disposition.
Education
Bachelor of Science - Exercise And Sport Science
University of Utah
Salt Lake City, UT06.1988
Skills
- Investigation
- Coverage Assessment
- Verbal and Written Communication
- Critical Thinking
- Auto and home property damage evaluation
- Proficient in Xactimate
- Rope and Harness Certified
Timeline
Catastrophe Claims Adjuster
State Farm Fire Company
01.2017 - 08.2021
Fire Claims Adjuster
State Farm Fire Company
11.2010 - 12.2016
Auto Claims Adjuster
State Farm Mutual Automobile Insurance Company
03.1995 - 10.2010
Bachelor of Science - Exercise And Sport Science
University of Utah
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