CHRISTOPHER SIAZO
Fort Worth,TX
Summary
Knowledgeable and dedicated customer service professional with 5+ years of experience and a proven knowledge of customer service, direct sales, and customer retentions. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Chewy
Richardson, Texas
02.2021 - Current
- Update and apply changes for customers via telephone; place orders; handle prescription orders; troubleshoot and solve problems
Customer Service Representative
Telehealth
Dallas, Texas
03.2020 - 10.2020
- Kept records of customer interactions and transactions; recorded details of inquiries complaints or comments; conferred with customers via telephone and in person to provide information about products or services taken or entered orders; cancelled accounts or obtained details of complaints; completed contract forms; prepared change of address records and issued service discontinuance orders
Associate/sales representative
PetMates
Arlington, Texas
03.2017 - 12.2018
- Assembled pet items and toys; stacked and assorted finished products and did the end of the day inventory; sold pet related items to customers and educated them about various products the company suggested
Associate/Assembler
Rogers Foam Corporation
Arlington, Texas
01.2016 - 07.2017
- Assembled medical beds; stacked and assorted finished products and did the end of the day inventory
Education
Associate degree -
Tarrant County College
Arlington, TX06.2017
English Language Certificate -
University of Texas at Arlington
Arlington, TX03.2016
Diploma -
Collège Notre Dame du Congo
Kinshasa, DRC06.2014
Skills
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Bilingual
References
Available upon request.
Timeline
Customer Service Representative
Chewy
02.2021 - Current
Customer Service Representative
Telehealth
03.2020 - 10.2020
Associate/sales representative
PetMates
03.2017 - 12.2018
Associate/Assembler
Rogers Foam Corporation
01.2016 - 07.2017
Associate degree -
Tarrant County College
English Language Certificate -
University of Texas at Arlington
Diploma -
Collège Notre Dame du Congo