Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Slattery

Port Saint Lucie,FL

Summary

Accomplished Marine Technical Services professional with expertise in customer support and training at Webasto Thermo & Comfort North America. Proficient in SAP and Microsoft AX, enhancing service efficiency. Skilled in fostering customer relationships and leading teams, driving satisfaction and loyalty. Successfully trained technicians, improving our dealer network for the America's.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Marine Technical Services

Webasto Thermo & Comfort North America
Stuart, FL
06.2021 - Current
  • Providing customer support for installation, diagnosis and repair of all Webasto Thermo and Comfort Marine products. Responsible for dealing with customers on marine warranty related product issue's and reporting all findings on Webasto warranty file. Helped support dealer network and service technicians with training and technical support. Responsible for maintaining Marine Technical Services administrative tasks. Experienced using Microsoft AX and SAP for the sale of services and marine products. Experienced working within Webasto company processes to help achieve company goals.

Marine Service Technician

Burr Yacht Sales
03.2018 - 05.2021

Providing customer support by solving problems on all marine systems for Burr Yacht Sales. Senior technician over seeing work of all other technicians and providing training and support when needed.

Marine Technician

Webasto Thermo & Comfort North America
Stuart, FL
01.2018 - 03.2018

Completed diagnosis and repair of marine air condition/ marine chiller systems. Completed installations of new marine air condition systems.

Marine Service Technician

Whiticar Boat Works Inc.
01.2015 - 03.2018

Completed diagnosis and repair of marine air condition, refrigeration, and chiller systems. Trained other technician's in marine HVAC.

Education

No Degree - Business Administration

Keene State College
Keene, NH
06-1994

High School Diploma -

Londonderry Senior High School
Londonderry, NH
06-1990

Skills

  • Communicating with OEM customers to provide support and training on all Webasto marine products to help improve customer satisfaction
  • Scheduling and coordinating Marine Technical Services warranty and customer pay repair jobs
  • Maintaining all administrative tasks within Marine Technical Services, using SAP for marine sales orders and service notifications, and maintaining the warranty claims file
  • Working within company processes to help solve problems and build long lasting customer relationships

Certification

Linux System Administration from Boston University (Tyngsborough)

ABYC Marine Electrical, ABYC Marine Systems, ABYC Marine Air Condition and Refrigeration

Timeline

Marine Technical Services

Webasto Thermo & Comfort North America
06.2021 - Current

Marine Service Technician

Burr Yacht Sales
03.2018 - 05.2021

Marine Technician

Webasto Thermo & Comfort North America
01.2018 - 03.2018

Marine Service Technician

Whiticar Boat Works Inc.
01.2015 - 03.2018

No Degree - Business Administration

Keene State College

High School Diploma -

Londonderry Senior High School