Christopher Smidovec
Temple,TX
Summary
Parts management professional prepared to bring high level of expertise to role. Proven skills in inventory control and order fulfillment, ensuring seamless operations. Dependable team player committed to achieving results and adapting to dynamic environments. Strong technical knowledge and detail-oriented approach valued by employers. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Experienced with managing parts inventory and ensuring seamless availability of components. Utilizes efficient inventory control techniques to maintain optimal stock levels. Knowledge of order processing and supplier coordination ensures timely and accurate parts distribution.
Overview
23
23
years of professional experience
Work History
HVAC Helper
L3 Harris
02.2024 - 09.2024
- Supported company growth by maintaining a positive attitude, strong work ethic, and commitment to excellence in all tasks performed.
- Participated in ongoing training programs to stay current on industry trends, best practices, and new technology advancements in the HVAC field.
- Assisted in the installation of new heating, ventilation, and air conditioning systems for enhanced energy savings.
- Maximized job site efficiency with proper preparation of materials needed for each assignment according to specifications provided by senior technicians or project managers.
- Streamlined inventory management by organizing tools and equipment for easy access during job assignments.
- Ensured customer satisfaction with timely and accurate troubleshooting and repairs of HVAC systems.
- Promoted a culture of safety by consistently following proper lockout/tagout procedures when working with electrical components of HVAC systems.
- Maintained a safe working environment by adhering to safety protocols and wearing appropriate protective gear.
- Contributed to successful project completion by effectively following instructions from lead technicians or supervisors.
- Improved system efficiency by conducting regular maintenance on HVAC systems.
Parts Specialist
Cavender Auto Country
11.2022 - 01.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Maintained clean and neat parts counter and sales floor.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Manager
J & W Parts Inc. (Napa)
12.2014 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Manager
O'Reilly Auto Parts
04.2001 - 12.2014
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Rice Consolidated
Altair, TX05-1996
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Workforce Management
- Performance Evaluations
- Negotiation
- Budget Control
- Business Development
- Key Performance Indicators
- Financial Management
- Expectation setting
- Expense Tracking
- Salesforce Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Organizational Skills
- Team Development
- Hiring and Training
- Customer Relationship Management
- Task Delegation
- Employee Coaching and Mentoring
- Goal Setting
- Negotiation and Conflict Resolution
- Relationship Building
- Active Listening
- Schedule Management
- Self Motivation
- Conflict Resolution
- Reliability
- Professionalism
Timeline
HVAC Helper
L3 Harris
02.2024 - 09.2024
Parts Specialist
Cavender Auto Country
11.2022 - 01.2024
Manager
J & W Parts Inc. (Napa)
12.2014 - 10.2022
Manager
O'Reilly Auto Parts
04.2001 - 12.2014
High School Diploma -
Rice Consolidated
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