Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christopher Smith

Summary

Results-driven Director of Application Development with over 20 years of experience in leading software and data development teams. Proven track record in designing and implementing scalable applications, improving performance, and ensuring timely project delivery. Excellent leadership and communication skills. Analytical IT Manager skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong expertise in SQL development and administration, Project management, and Java and web development.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Director of Applications

Glatfelter Insurance Group
York, Pennsylvania
02.2014 - 11.2023
  • Lead a team of data developers and database admins in supporting corporate applications
  • Reduced data warehouse daily process errors from daily to three or fewer times per year for the last five years
  • Improved data quality and accuracy (from $40M in error to less than $75,000 in error at any given time for $500M book)
  • Implemented a regular (2x/year) database upgrade and patching process, working with business units to minimize disruption
  • Worked through an acquisition (of our company) and built a daily process to send policy and claims data to our new parent company
  • Developed a corporate data structure for policy and claims that was implemented through an enterprise service bus to reduce point to point development, making system changes faster and less disruptive & more cost effective
  • Redesigned data warehouse and implemented with no downtime
  • Monitored and maintained application performance, security, and stability
  • Negotiated contracts with vendors for the purchase of software licenses or services
  • Managed application development lifecycle, from concept to deployment
  • Collaborated with cross-functional teams to define project requirements and ensure timely delivery

Project Leader

Glatfelter Insurance Group
York, PA
01.2007 - 02.2014
  • Developed Electronic Policy Distribution which saving over $100k annually in printing and mailing costs and reduced time to delivery
  • Developed and implemented a new generation 2.0 Agent's Portal, including a new suite of tools for agents to view and manage accounts (e.g., new business application, endorsement tool, renewal tool, loss run reports, summary of coverages tool, Policy Inquiry, Financial Inquiry, etc.)
  • Delivered IT Corporate Web projects from start to finish including requirements gathering, architecture design, development, and testing
  • Oversaw selection and implementation of a corporate correspondence system (Thunderhead)
  • Implemented Download & Realtime with agents' Agency Management Systems through IVANS network
  • Developed and implemented a corporate broker management system

Sr. Internet Developer

Glatfelter Insurance Group
York, PA
10.2004 - 01.2007
  • Developed tools for our home-grown generation 1.0 Agent's portal
  • Development and maintained corporate Intranet site and tools (applications).
  • Provided technical support and troubleshooting for existing applications

Internet Developer

Glatfelter Insurance Group
York, PA
10.1997 - 10.2004
  • Built out and maintained our first corporate websites
  • Started developing for browser based applications

Technician I

Glatfelter Insurance Group
York, PA
08.1994 - 10.1997
  • PC, laptop, and printer setup, maintenance and troubleshooting
  • Primary support desk operator
  • PC moves and documentation of network segments

Education

Master of Arts - Biblical Studies

Dallas Theological Seminary
Dallas, TX
05.2019

Bachelor of Science - Information Systems Technology

Pennsylvania State University
University Park, PA
05.2010

Associates of Specialized Technology -

York Technical Institute
York, PA
05.1995

Skills

  • Problem Solving
  • Excellent Communication
  • Team Leadership and Development
  • Project Planning
  • Vendor management
  • Database Design
  • Department Management
  • Requirements Analysis
  • Operational Reporting
  • Database Administration
  • Applications Development
  • SQL Development
  • Staff Hiring
  • Budget development and administration

Certification

  • Project Management Professional (PMP), PMI.org 2011
  • Associate in Technology (AIT) - theinstitutes.org

References

References available upon request.

Timeline

Director of Applications

Glatfelter Insurance Group
02.2014 - 11.2023

Project Leader

Glatfelter Insurance Group
01.2007 - 02.2014

Sr. Internet Developer

Glatfelter Insurance Group
10.2004 - 01.2007

Internet Developer

Glatfelter Insurance Group
10.1997 - 10.2004

Technician I

Glatfelter Insurance Group
08.1994 - 10.1997

Master of Arts - Biblical Studies

Dallas Theological Seminary

Bachelor of Science - Information Systems Technology

Pennsylvania State University

Associates of Specialized Technology -

York Technical Institute

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Christopher Smith