Insightful Information Technology leader with 25 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
20
20
years of professional experience
Work History
Director of Applications
Denver Health Medical Center
Denver, CO
03.2016 - 02.2018
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Communicated regularly with customers concerning data exchange and technology integration.
Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Oversaw development and implementation of improvements to support and network operations.
Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
Coordinated [Type] projects, defined scope, and managed milestones.
Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Interviewed, hired, trained and mentored [Number] staff by coaching daily, leading performance reviews and offering constructive feedback.
Used Microsoft Word and other software tools to create documents and other communications.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Drove operational improvements which resulted in savings and improved profit margins.
Carried out day-day-day duties accurately and efficiently.
Oversaw daily operations to ensure high levels of productivity.
Manager, Non Clinical/Financial Apps
Denver Health Hospital
Denver, CO
08.2014 - 05.2016
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Applied customer feedback to develop process improvements and support long-term business needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Prepared and recommended long-range plans for development of department personnel.
Accomplished multiple tasks within established timeframes.
Approved regular payroll submissions for employees.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Developed and maintained relationships with customers and suppliers through account development.
Delivered feedback to decision-makers regarding employee performance and training needs.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Onboarded new employees with training and new hire documentation.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Supervisor Custom Apps. / Web Portals
Denver Health Medical Center
Denver, CO
11.2011 - 08.2014
Managed flow, operations and management services for over team of 6.
Efficiently and kindly handled customer complaints and issues to increase satisfaction
Hired, trained and evaluated performance of 6 employees.
Led projects and analyzed data to identify opportunities for improvement.
Exceeded goals through effective task prioritization and great work ethic.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Developed team communications and information for meetings.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Participated in team-building activities to enhance working relationships.
DTA Developer
Denver Health Medical Plan
Denver, CO
08.2001 - 12.2011
Collaborated with other developers to identify and alleviate software errors and inefficiencies.
Developed programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
Debugged applications.
Created procedures for system monitoring, recovery, backup and optimization.
Performed integration testing before launching applications.
Gathered user feedback and made recommendations.
Managed 3rd party technological issues for assigned projects, increasing customer satisfaction ratings.
Tested programs and databases to identify issues and make necessary modifications.
Coordinated with project management staff on database development timelines and project scope.
Collaborated with IT team and other support staff to develop new applications.
Developer
ICG Communications
Denver, CO
01.1996 - 06.1999
Collaborated with other developers to identify and alleviate software errors and inefficiencies.
Developed VBA programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
Revised, modularized and updated old VBA code bases to modern development standards, reducing operating costs and improving functionality.
Gathered user feedback and made recommendations.
Wrote quality VBA codes to program complete applications.