Christopher Smith
Brandon,FL
Summary
Motivated IT professional with an Associate Degree in Network Administration, currently advancing academic pursuits with a focus on Cybersecurity certifications. Well-versed in Microsoft Server 2016, M365, and Desktop Support through extensive training. Eagerly seeking a dynamic IT role to apply newly acquired skills and gain practical experience in the evolving IT field. Boasting over two decades of diverse industry experience, I bring strong customer service, communication, and troubleshooting skills, coupled with a proven ability to foster positive collaborations across all organizational levels.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Administrator
Netwolves
08.2022 - Current
- Proactively identified and resolved computer hardware and network system issues using advanced troubleshooting techniques.
- Collaborated effectively with team members to ensure seamless day-to-day operations, optimizing efficiency and productivity.
- Leveraged expertise in imaging to efficiently configure company laptops using a golden image with MDT.
- Successfully deployed FortiClient to all endpoints, utilizing PDQ to ensure consistent and reliable protection.
Field Service Technician
Brooksourse
04.2022 - 08.2022
- Played a key role on the inventory team tasked with transitioning Epic into AdventHealth's medical system for the Greater Tampa Bay area, successfully managing the inventory of over 20,000 computers and printers for AdventHealth hospitals and ambulatory sites.
- Thoroughly tested all computers to ensure seamless integration with Epic and proper functionality with corresponding printers, demonstrating a meticulous attention to detail and commitment to delivering top-quality results.
Desktop Support Associate
4 Corner Resources
05.2021 - 11.2021
- Contributed to the successful transition of Bayfront St. Petersburg Hospital into Orlando Health's new network by assisting with the removal of all old assets, adding over 2,000 new assets, and ensuring a smooth go-live for Epic.
- Demonstrated exceptional technical skills by providing valuable support to the network infrastructure team, handling half of their field service tickets with efficiency and accuracy.
Safety and Security Supervisor
Tampa Marriott Water Street
10.2005 - 12.2020
- Spearheaded the development and execution of safety policies and practices, providing effective management, leadership, and strategic guidance to ensure the highest standards of safety for all stakeholders.
- Maintained a vigilant watch over activities and incidents, promptly identifying and reporting potential threats to the security and safety of guests, personnel, and property, while taking appropriate measures to mitigate risks.
- Successfully managed a team of five personnel responsible for the security and safety of a 27-floor property with 750 rooms and 50,000 square feet of meeting space, ensuring seamless operations and timely response to any emergencies or issues.
Education
Associate of Science - Network Administrator
Hillsborough Community College
Tampa, FL05.2022
Associate of Science - Criminal Justice
Hillsborough Community College
Tampa, FL05.2016
Skills
- Microsoft Server 2016
- Active Directory
- Microsoft 365
- Microsoft Deployment Toolkit
- Network Troubleshooting
- Desktop support
- Critical thinking
- Technical issues analysis
Certification
Field Network Technician, Hillsborough Community College - August 2021
Network Enterprise Admin, Hillsborough Community College - May 2022
Fortinet NSE 3 - May 2023
Extra Activity
Member of CyberHawks CyberSecurity Club at Hillsbourgh Community College
National Cyber League (NCL) Spring 2021 - 1410 TH Place Out Of 5794
National Cyber League (NCL) Spring 2022 - 1060TH Place Out Of 6021
Timeline
IT Administrator
Netwolves
08.2022 - Current
Field Service Technician
Brooksourse
04.2022 - 08.2022
Desktop Support Associate
4 Corner Resources
05.2021 - 11.2021
Safety and Security Supervisor
Tampa Marriott Water Street
10.2005 - 12.2020
Associate of Science - Network Administrator
Hillsborough Community College
Associate of Science - Criminal Justice
Hillsborough Community College
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