Christopher Smith
Philadelphia,PA
Summary
Dynamic Product Specialist with a strong foundation in advanced problem-solving and technical expertise. Effectively operates in both independent roles and collaborative team environments, driving results through strategic thinking and innovation. Proficient in day-to-day product management and financial analysis, consistently delivering insights that enhance product performance and profitability. Committed to leveraging skills to contribute to organizational success and elevate customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Specialist
Ardmore Toyota
06.2023 - Current
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of Toyota product line.
- Trained and provided coaching to multiple junior team members.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Recorded accurate and efficient records in customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
- Kept detailed records of daily activities through online customer database.
Manager
Bubblefish
09.2021 - 05.2023
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Cashier and Customer Service
CVS Health
03.2020 - 08.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Sales Associate
Acme Fresh Market
06.2017 - 08.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Haverford Shs
Havertown, PA06.2019
Skills
- Negotiation
- Sales expertise
- Database management
- Requirements gathering
- Outstanding interpersonal skills
- Product demonstrations
- Sales support
- Customer engagement
- Product training
- High technical skills
- CRM Software (2 years)
Certification
- Driver's License December 2024 to January 2029
- Vehicle Salesperson July 2023 to May 2027 License to sell automobiles in PA, doesn't expire until end of May 2027
- Toyota Master Certified
Timeline
Product Specialist
Ardmore Toyota
06.2023 - Current
Manager
Bubblefish
09.2021 - 05.2023
Cashier and Customer Service
CVS Health
03.2020 - 08.2020
Cashier/Sales Associate
Acme Fresh Market
06.2017 - 08.2019
High School Diploma -
Haverford Shs
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer