MARY E. ROACH

• Serve as frontline contact for undergraduate students for developmental academic advising to drive engagement and empower students to achieve their academic and career goals
• Build formative relationships with students by interpreting information concerning course descriptions, program requirements, prerequisites, and registration procedures
• Play a vital role in maximizing undergraduate students' persistence to graduation
• Consistently exhibit service, collaboration, and excellence as championed by the Division of Enrollment, Marketing, and Student Success
• Accurately Advise students on degree requirements; program changes; and resolution of academic problems
• Meet minimum KPI targets for advising campaigns
• Support students in the establishment of academic and career goals; and identify and address challenges that may negatively impact student success
• Provide current and returning students with in-depth information regarding course descriptions, prerequisites, program requirements, and registration procedures
• Participate in New Student Onboarding and Orientation: create presentations; resolve academic related issues and evaluate courses
• Consistently comply with academic policy and communicate those policies accurately to students
• Represent center, unit, and university at institutional meetings and events as assigned

• Provided personalized holistic support by assessing students’ strengths and weaknesses in academic, career, and personal development and identifying factors to enhance academic progress.
• Provided students with referral(s) to necessary resources and support services and tools to overcome academic and personal obstacles; assists students in examining alternate pathways based on changing goals, academic progress or personal situations.
• Utilized technology to employ a caseload-management approach to assigned students by developing systematic, intentional and intrusive communication strategies with assigned students.
• Managed and analyze caseload data to support student goal attainment, monitor academic progress; generates written reports regarding their caseload progress as requested.
• Assisted students with academic planning and developing balanced schedules; ensures students are adhering to their academic plans.
• Led proactive outreach campaigns focusing on equitable interventions for students; contacts withdrawing students to improve retention and help inform development of retention plans.
• Trained students to utilize College technology needed to support their academic success and attain academic self-sufficiency in college transactions.
• Facilitated early alert interventions in collaboration with Academic Affairs to support students and helps identify creative solutions to enhance students’ overall educational experience, such as study skills, tutoring support, mental health support, and accessing resources within and outside the College.

• Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
• Conducted academic advisement services for students on a recurring basis to maintain the educational progression.
• Maintained student databases and electronic records for each student contact.
• Provided support and guidance to students experiencing academic and personal troubles.
• Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
• Assessed data gathering methods for validity and reliability purposes.
• Provided and discussed student success strategies and the development of study skills.
• Created, established, and facilitated student support organizations and activities for specific groups in the student population.
• Researched jobs for students according to their experience; assist students with preparing their resume and improving their skills for interviews.

• Advised/counseled students on their degree programs, including administering academic policy, maintaining updated records for currently enrolled students, facilitating registration, orientation, and graduation certification.
• Encouraged students to be consistent in their pursuit to complete their degree programs and accomplish their career goals through the use of emotional intelligence and mentorship.
• Submitted adjustment requests for DegreeWorks worksheets to ensure grades were placed in the correct areas and assisted with SAP appeals by providing proper documentation.
• Provided concise responses to academic questions from students and colleagues through proper data analysis.
• Frequently corresponded with students via Zoom, phone and email using strong professional written and verbal communication.
• Referred students to the department(s) that could further assist and provide them with the necessary resources to rectify problems that may arise that are outside of my area of expertise (i.e. financial aid, clubs and organizations, etc.).
• Utilized Microsoft Office and Google suites to organize and track students' academic progress.

• Assisted middle and high school students in their preparation for college.
• Planned educational and cultural enrichment activities.
• Oversaw the safety and security of each youth under my supervision.
• Approached conflicts and crisis situations in a calm and professional way.
• Helped youth offenders or at-risk individuals with improving abilities, behavior and emotional strength.
• Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
• Facilitated recruiting workshops for prospective students at community and school events.

I began tutoring and mentoring at-risk youth at age 17 as a volunteer from October 2009 to May 2010. During undergrad, I worked for the YMCA’s 21st Century program from September 2011 to October 2013. After graduating from undergrad, I moved to Orlando, FL and worked as an AmeriCorps Member for the Pathways to Success program (sponsored by United Way of Central Florida) from August to December 2014. As an AmeriCorps member I tutored low-income, high school students in Algebra II who were performing poorly academically; and also provided college counseling and mentorship. While living in Savannah, Georgia, I owned and operated a business (from May 2016 to February 2020) that offered K-12 tutoring in math, reading and ELA; GED prep and test registration assistance; and college and career counseling assisting students with figuring out what they wanted to do and applying for college and jobs. That business was reestablished in March 2022 in Pembroke, Pines, FL.