Raelynne Mason

• Advised students on degree requirements, academic policies, and course sequencing.
• Coordinated individualized academic plans for students facing scheduling or performance concerns.
• Referred students to campus resources for tutoring, counseling, and financial support.
• Monitored academic standing and followed up on probation or warning cases.
• Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
• Interpreted degree audits to guide progress toward graduation goals.
• Documented advising notes and student outcomes in university information systems for up to 200 students.

• Supervised daily front-of-house operations, ensuring smooth guest flow and service standards.
• Trained new staff on POS procedures, order accuracy, and dining service expectations.
• Oversaw opening and closing procedures, including setup, cleaning, and secure shutdown for up to 20 students.
• Managed multiple projects simultaneously while prioritizing tasks according to urgency and importance in achieving institutional goals.
• Maintained inventory levels, restocked supplies, and reported shortages to management.
• Addressed customer concerns promptly, supporting positive dining experiences and repeat business.
• Reinforced food safety and sanitation practices across service and prep areas.
• Increased student engagement by implementing innovative management strategies and fostering a positive learning environment.

Minor in Spanish.

Minor in American Sign Language.

Coursework in translation and interpretation studies.

Completed Humanities Scholars Program.