Christopher Smith
Pleasant Grove,UT
Summary
Detail-oriented professional with a strong background in customer service and safety compliance. Proven ability to enhance customer experiences while maintaining operational efficiency.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Associate
Walmart
Cedar Hills, Utah
07.2025 - Current
- Collaborated with team members to restock inventory promptly.
- Assisted customers with product inquiries and locating items.
- Maintained organized merchandise displays on store shelves.
- Supported store operations by keeping aisles clear and tidy.
- Engaged with customers to enhance their shopping experience.
- Followed safety protocols for handling products and equipment.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collaborated with other departments to ensure successful product launches.
- Developed and maintained relationships with clients and vendors.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed key performance indicators to identify effective strategies.
- Assessed company operations for compliance with safety standards.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
CCTV Operator
AM-Liner East Inc.
Berryville, Virginia
06.2009 - 12.2024
- Monitored surveillance feeds for security breaches and unusual activities.
- Operated and maintained CCTV systems to ensure optimal functionality.
- Documented incidents and prepared reports for security investigations.
- Trained new staff on CCTV operations and safety protocols.
- Conducted routine inspections of surveillance equipment and infrastructure.
- Responded promptly to alarms, ensuring timely communication with security teams.
- Assisted in developing best practices for surveillance monitoring procedures.
- Monitored CCTV cameras and equipment to detect suspicious activities or persons.
- Maintained and operated surveillance equipment.
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
- Analyzed complex data sets collected from various sources such as CCTV footage, audio recordings.
- Installed, repaired and maintained CCTV equipment.
- Generated detailed reports on any irregularities or violations observed while monitoring security cameras.
- Provided recorded media to authorized personnel.
- Performed routine inspections of CCTV systems to ensure proper functionality and optimal performance levels.
- Coordinated with external vendors for repairs and installation of new equipment when necessary.
- Logged daily activities in detail, keeping handwritten and electronic records of movement of personnel, inventory and equipment pursuant to company logging specifications.
- Inspected sewer systems for blockages and structural issues.
- Operated specialized equipment for drain cleaning and maintenance.
- Diagnosed plumbing problems using video inspection tools.
- Collaborated with team members to develop repair strategies.
- Provided customer service by explaining services and recommendations.
- Maintained accurate records of service calls and repairs performed.
- Adhered to safety protocols during all onsite operations.
- Trained junior technicians on equipment operation and safety practices.
- Maintained insight and knowledge regarding industry standards, codes and techniques.
- Collaborated with dispatch to report obstacles and notify customers of delays and timelines.
- Trained team members in proper installation methods to meet project quality and efficiency standards.
- Communicated with each customer to discuss reported issues, as well as complete follow-up visits or check-ins.
- Conducted routine maintenance on drainage systems such as cleaning out sump pits, replacing worn gaskets, flushing lines and repairing manholes.
- Performed regular inspections of all components of a drainage system to identify potential problems before they become major issues.
- Inspected sewer lines, pipes and drains to determine blockages or other malfunctions.
- Traveled to job sites in service area and collaborated with dispatch to adhere to schedule requirements.
- Diagnosed and evaluated reported plumbing problems, including clogged drains and other issues.
- Executed completed jobs throughout course of employment.
- Removed roots, debris and other refuse from clogged sewer lines and drains.
- Installed new sewer lines as well as repaired existing ones using hand tools, power tools and heavy machinery.
- Liaised with customers to provide technical advice on preventive maintenance measures that can be taken to avoid future plumbing problems.
- Used tact and diplomacy in communicating with clients, being sure to offer solutions and estimate potential costs.
- Built up trenches for new pipelines with appropriate backfill material while ensuring that safety guidelines are followed at all times.
- Repaired broken, cracked or collapsed drainpipes using cutting torches, epoxy resins and other materials.
- Cleaned and cleared out clogged sewers using high-pressure water jets, augers and other specialized equipment.
- Adhered to manufacturer's safety and operation guidelines when operating required equipment.
- Cut damaged sections of pipe using conduit cutters, replacing broken sections using pipe sleeves.
- Completed job reports and logs for service calls\, detailing materials used, digging depths, labor hours, and special concerns.
- Answered questions, provided information and resolved issues with customers, helping to build lasting rapport and relationships.
- Fed revolving cables or rods into openings, stopping machinery to change knives and conform to pipe sizes.
- Verified repaired sewer line joints prior to backfilling.
Education
Associate of Applied Science - Message Therapy
Central Florida School of Health Sciences
Orlando, FL04-2001
Skills
- Inventory management
- Customer service
- Surveillance operations
- Safety compliance
- Equipment maintenance
- Product knowledge
- Team collaboration
- Incident reporting
- Problem solving
- Attention to detail
- Effective communication
- Goal setting
- Client engagement
- Customer engagement
- Reliable and punctual
- Patient evaluation
- Project reporting
- Workplace safety
- Courteous and professional
- Problem-solving abilities
- Preparing reports
- Time management
- Issue troubleshooting
- Decision-making
- Problem-solving
Certification
OSHA Forklift Certification
Timeline
Associate
Walmart
07.2025 - Current
CCTV Operator
AM-Liner East Inc.
06.2009 - 12.2024
Associate of Applied Science - Message Therapy
Central Florida School of Health Sciences