CHRISTOPHER SNYDER

• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed and implemented strategies to maximize customer satisfaction.
• Implemented quality control systems to boost overall product consistency and reliability.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Increased profit by streamlining operations.
• Facilitated smooth collaboration between departments through clear communication channels.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Performed the same operational duties as the General Manager.

Recommended and implemented changes to existing methods to increase the accuracy, efficiency and responsiveness of the staff in guest service situations. Developed rapport with the customer base by demonstrating professionalism and sincerity. Performed cash audits, deposits, inventories, scheduling, purchasing, hiring and training.

Led and managed a team of 40 servers, cooks, host personnel, kitchen prep and utility/dish machine employees. Trained and assisted employees in maintaining preparation and service areas in a sanitary condition. Communicated with guests regarding orders, comments, and complaints to ensure total guest satisfaction. Managed the day to day tactical and long-term strategic sales building activities within the business. Executed sales and cash procedures, audits, inventories, purchasing, interviewing and hiring, as well as performing in all categories of the unit when needed. Achieved a consistent positive sales growth at this location. Passed all Illinois Department of Public Health inspections with all scores in the upper 90s.

Responsibilities included aeration, seeding, weed and insect control, mowing, fertilization, preventive maintenance on equipment and vehicles as well as the supervision on 4 other technicians.

Consistently recorded scores of 95% or higher on Illinois Department Public Health inspections. Increased sales by initiating, developing and managing a school lunch program with a local private school. Awarded commendations for setting weekly store sales records. Increased stagnant sales at a distressed unit by 18% over the previous fiscal year.