Dynamic Behavioral Health Associate at Lincoln Medical and Mental Health Center, skilled in crisis management and therapeutic facilitation. Successfully trained 2,000 employees in de-escalation strategies, enhancing patient care. Proven ability to lead workshops and mentor peers, fostering effective communication and organizational management in diverse environments.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Behavioral Health Associate
Lincoln Medical and Mental Health Center/ NYC Health and Hospitals Corp.
Bronx
11.2021 - Current
Led individual and group therapy sessions to promote mental well-being.
Delivered behavioral health interventions to support patients and staff at Lincoln.
Conducted assessments and therapy services while monitoring patient progress to ensure effective treatment.
Utilized approved strategies to prevent aggressive behavior and de-escalate volatile situations.
Trained 2,000 employees in crisis management and de-escalation techniques.
Led training and development team to enhance communication, safety skills, and therapeutic relationships.
Facilitated skills development workshops including effective communication, positive social interactions, and anger management.
Documented and communicated patient behaviors and moods on patient behaviors, moods, and general well-being.
BNY Mellon Pre-Professional/ Manuscripts Page
Schomburg Center for Research in Black Culture/NYPL
New York
10.2011 - 02.2016
Co-curated multiple dynamic exhibitions, enhancing community engagement and showcasing diverse narratives.
Processed significant collections, facilitating research access to In the Life Archive, James Baldwin, Maya Angelou, and Marion and Clarissa Cumbo papers.
Assisted curators and archivists in maintaining collections by organizing manuscript collections for patrons.
Provided advanced reference research and support to staff, curators, and patrons.
Managed administrative tasks by retrieving and organizing library research materials to streamline access for patrons.
Evaluated resources to enhance library collections in collaboration with the information resource team.
Organized research information from print and electronic databases effectively.
Lead Academic Success Peer Mentor
Stella & Charles Guttman Community College/CUNY
New York
08.2013 - 01.2015
Supervised 20 peer mentors in leadership and service roles.
Managed scheduling, timesheet coordination, and conflict mediation to support peer mentors effectively.
Advised students on personal and academic issues to enhance their progress.
Co-facilitated weekly workshops focused on goal-setting for academic success and financial management.
Created visual aids and presentations to increase engagement in programs and activities.
Education
Bachelor of Arts - Psychology; minor in Studio Art
City College/ CUNY
New York, NY
06-2024
Associates of Arts - Liberal Arts
Hostos Community College/ CUNY
New York, NY
06-2013
Skills
Crisis management
De-escalation strategies
Therapeutic facilitation
Organizational management
Administrative support
Microsoft Office
Google Suite
Digital content creation
Visual communication
Certification
Basic Life Support
Therapeutic Relationships and Universal Safety Training - TRUS/OMH Trainer
Preventing and Managing Crisis Situations - PMCS/OMH Trainer
Communication and Safety Skills - CSS/OHM Trainer
Accomplishments
2026 Nursing Excellence Award - Partners in Excellence
Timeline
Behavioral Health Associate
Lincoln Medical and Mental Health Center/ NYC Health and Hospitals Corp.
11.2021 - Current
Lead Academic Success Peer Mentor
Stella & Charles Guttman Community College/CUNY
08.2013 - 01.2015
BNY Mellon Pre-Professional/ Manuscripts Page
Schomburg Center for Research in Black Culture/NYPL
10.2011 - 02.2016
Bachelor of Arts - Psychology; minor in Studio Art