Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christopher Staley

Atlanta,GA

Summary

Accomplished Site Manager with a proven track record at Dunigan Investment Group, adept in team leadership and problem-solving. Expert in resource allocation and OSHA compliance, I significantly enhanced productivity and customer loyalty. My strategic approach to budget development and coaching has fostered a culture of excellence and adaptability, driving remarkable results.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Site Manager

Dunigan Investment Group
04.2016 - 08.2024
  • Inspected cleanliness of common areas and offices.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Monitored, coached, and supervised team of 25 employees in 2024.
  • Assumed responsibility for personnel deployed to work site.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Interviewed, hired, and trained new workers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Oversaw all daily office operations and equipment maintenance.
  • Obtained building and specialty permits from local jurisdictional agencies.

Call Center Supervisor

Transworld Systems Inc.
11.2011 - 04.2016
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Created team rotations to man center effectively during peak hours.
  • Trained team members on performance metrics and consumer behavior identification.
  • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
  • Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
  • Monitored daily sales performance and provided feedback to each team member.
  • Communicated best practices among on-site and external personnel to align efforts and goals.

Cell Phone Sales Representative

Boost Mobile
08.2002 - 03.2011
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Northwestern High School
Detroit, MI
06.2002

Skills

  • Problem-Solving
  • Team Leadership
  • Resource Allocation
  • OSHA Compliance
  • Data Analysis
  • Budget Development
  • Procedures Development
  • Inventory Management
  • Shift Scheduling
  • Customer Service
  • Flexibility and Adaptability
  • Coaching and Mentoring
  • Site Management
  • Relationship Building

Certification

  • Licensed Forklift Operator

Timeline

Site Manager

Dunigan Investment Group
04.2016 - 08.2024

Call Center Supervisor

Transworld Systems Inc.
11.2011 - 04.2016

Cell Phone Sales Representative

Boost Mobile
08.2002 - 03.2011

High School Diploma -

Northwestern High School

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Christopher Staley