Christopher Stanton
West Melbourne
Summary
Dedicated Service Manager with proven expertise in training, service operations, and customer satisfaction. Skilled in diagnosing technical problem solving and team leadership, committed to enhancing service quality and efficiency for both my employer and our customers.
Overview
27
27
years of professional experience
Work History
Service Manager
Richmond Transmission and Automotive
West Melbourne
08.2024 - 06.2026
- Managed daily operations of service at Richmond Transmission and Automotive.
- Oversaw scheduling and coordination of automotive repair services for customers.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created written estimates and obtained customer consent to proceed.
- Monitored service performance to identify areas of improvement.
- Monitored employee performance to also identify areas where improvements could be made.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Locksmith Supervisor
Pop A Lock of Brevard
Rockledge
02.1999 - 08.2024
- Supervised daily operations of locksmith services and roadside assistance.
- Managed team schedules to ensure adequate coverage and efficiency.
- Trained new employees on locksmithing techniques and safety protocols.
- Trained new staff on service protocols and customer interaction techniques.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Held one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assisted in resolving customer complaints to enhance service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided emergency lockout services by unlocking car doors, residential and commercial doors, including cabinets and closets.
- Extensive knowledge of tools and devices to open locks when no key is available.
- Cut and program automotive keys when all keys are lost as well as duplicated existing keys by using specialized key cutting machines as well as specialized programmers.
- Replaced worn out parts such as springs, pins, tumblers, cylinders and levers in mechanical locks.
- Created master key systems to provide access to multiple areas within a building.
- Installed deadbolts and other locks on residential and commercial buildings.
- Fabricated custom parts for obsolete or discontinued lock models when necessary.
- Assisted customers with selecting the best security hardware for their needs.
- Performed cleaning, lubrication, and adjustments on locking mechanisms.
- Programmed transponder keys for cars using special diagnostic tools.
Education
High School Diploma -
Melbourne Highschool
Melbourne, FL06-1997
HVAC
Brevard Community College
Palm Bay, FLSkills
- Service operations
- Customer and vendor relationship management
- Project planning
- Workflow management
- Service order flow
- Maintenance and repair
- Technical problem solving
- Inventory management
- Vehicle diagnostics
- Team leadership
- Employee training
- Employee training and development
- Trustworthy and honest
- Reliable and responsible
Timeline
Service Manager
Richmond Transmission and Automotive
08.2024 - 06.2026
Locksmith Supervisor
Pop A Lock of Brevard
02.1999 - 08.2024
High School Diploma -
Melbourne Highschool
HVAC
Brevard Community College