Timothy Turner
Davenport
Summary
Results-driven operations manager skilled in directing teams and improving efficiency within logistics environments. Successfully achieved financial goals through strategic resource management, process optimization, and exceptional customer service, fostering strong relationships with both clients and staff.
Overview
25
25
years of professional experience
Work History
Service Manager
HyVee
04.2023 - Current
- Ensures proper customer service throughout the store and addresses specific customer issues.
- Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
- Performs as a leader and role model and maintains positive employee relations.
- Supervises and coordinates activities of employees in all areas of the store (in Department Manager's absence) or performs the work necessary at all job levels.
- Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
- Trained staff on safety procedures to maintain a safe work environment for employees and customers, completing necessary documentation for customer accidents.
- Ordered and verified delivery of merchandise, ensuring quality and accuracy against records, and reported discrepancies.
Operations Manager
Ray's Carpet & Flooring Installation
02.2017 - 12.2023
- Plan and direct day to day operations of 10 Flooring Installation Crews
- Managed staffing levels, wages, hours, and contract labor to align with revenue targets
- Coordinated with operational team to address customer issues, enhancing customer experience through effective resolution of complaints
- Communicated customer issues with operational team and discuss and devise ways of improving customer experience to include resolving issues and complaints
- Tracked key performance indicators and accounts receivable metrics to assess financial health.
- Achieved or exceeded financial goals on a regular basis by controlling expenses, optimizing schedules and regulating inventory usage
- Implemented 5S methodology in warehouse to enhance organization and efficiency.
- Reviewed operational invoices and processed them for timely payment
Production Manager
Data Dimensions
05.2016 - 02.2017
- Managed VA portion of facility across 2 shifts (95 employees) encompassing processors, scanners, quality screeners, and shipping and receiving departments
- Directed personnel in correct processing of Veterans Services Records to achieve requirements established by VA
- Ensure output meets quality standards
- Resolved issues promptly to uphold productivity targets
- Proven ability to manage multiple projects while paying strict attention to detail
- Developed SOPs in preparation of ISO 3rd party audit
- Schedule and participate in audit for ISO Certification
- Executed HR duties, including recruitment, training, performance evaluation, interviewing, hiring, counseling, conflict resolution, and termination
Area Manager
Prologistix Staffing
05.2013 - 02.2016
- Led recruiting office with 4 assigned recruiters, ensuring effective candidate placement and alignment with client needs
- Conducted HR duties including interviewing, testing, backgrounds, drug screens, hiring, and training based on client needs, while managing conflict resolution and terminations
- Transformed underperforming teams into productive, profitable teams
- Managed recruiting office with 4 assigned recruiters
- Tracked key performance indicators and accounts receivable metrics to assess financial health.
- Participated in 5S, lean manufacturing, Six Sigma, and Kaizen initiatives to improve operational efficiency.
- KPI and Accounts Receivable metrics
- Expanded client bases by fostering and maintaining lasting relationships with key stakeholders
- Form and actively participate in safety committees
Operations Supervisor
Minneapolis Downtown Improvement District
04.2009 - 12.2012
- Supervised and scheduled daily operations for 110 employees across 3 shifts, ensuring efficient workflow and staff coverage
- Monitored supply chain and managed logistics functions for the company
- Oversaw budget management for uniforms, supplies, and equipment, aligning resources with operational needs
- Tracked key performance indicators and managed accounts receivable processes.
- Implemented 5S, Six Sigma, and Kaizen methodologies to improve operational efficiency.
- 5S, Six Sigma, Kaizen concepts
- Form and participate in safety meetings, establish safety policy
- Cultivated relationships with customers, vendors, and internal stakeholders to enhance collaboration and communication.
Distribution Center Superintendent
Cardinal Glass
08.2001 - 05.2009
- Direct day-to-day operations of distribution center, 125 employees over 3 shifts.
- Managed HR functions including interviewing, testing, background checks, drug screenings, hiring, conflict resolution, counseling, and terminations.
- Certified trainer on all Warehouse equipment, forklifts, electric pallet jacks, walkie riders, etc.
- Developed and implemented SOPs in preparation for ISO Certification
- Schedule and participate in ISO 9000 Certification/Certified
- Implemented and enforced 5S methodology to improve workplace organization and efficiency.
- Applied Lean Manufacturing, Six Sigma, and Kaizen concepts to streamline processes.
- Established and led safety committee to enhance workplace safety protocols.
- Ability to perform all job-related tasks, receiving, put away, inventory, order selection, packaging, outbound shipping
Education
High School Diploma -
Clinton High
Clinton, IA05-1983
Skills
- Customer Relationship Management
- Service Operations
- Operational Efficiency
- Inventory management
- Process Optimization
- Vendor Management
- Staff Supervision
- Workplace Safety
- Scheduling operations
- Supply chain management
- Lean Service Operations
- Team Leadership
Accomplishments
United States Marine Corps, Honorable Discharge with 9 years active service, Top Secret Clearance, Served at US Embassy Lisbon Portugal and the US Interest Section Havana Cuba Operation Desert Shield/Desert Storm, Operation Sharp Edge Monrovia Liberia
Timeline
Service Manager
HyVee
04.2023 - Current
Operations Manager
Ray's Carpet & Flooring Installation
02.2017 - 12.2023
Production Manager
Data Dimensions
05.2016 - 02.2017
Area Manager
Prologistix Staffing
05.2013 - 02.2016
Operations Supervisor
Minneapolis Downtown Improvement District
04.2009 - 12.2012
Distribution Center Superintendent
Cardinal Glass
08.2001 - 05.2009
High School Diploma -
Clinton High