CHRIS STEWART
Whittier,United States
Summary
Senior General Manager with extensive experience in operations management and staff development at Bowlero. Achieved substantial cost savings through effective process improvements and resource optimization. Skilled in mentoring teams and managing large-scale projects, consistently delivering results and enhancing customer satisfaction. Proven ability to drive operational efficiency and lead cross-functional teams to success under pressure.
Overview
11
11
years of professional experience
Work History
Senior General Manager
Bowlero
11.2018 - Current
- Streamlined operational processes for increased efficiency, leading to significant cost savings and improved customer satisfaction.
- Managed multi unit operations responsibly, optimizing resource allocation while maintaining financial stability.
- Led cross-functional teams towards shared goals by clearly articulating objectives, setting expectations for performance outcomes, and providing ongoing guidance as needed.
- Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
- Oversaw the successful execution of large-scale projects from inception through completion, ensuring timely delivery within budget constraints.
- 2022 Eagles and Falcons Award
Bar Manager
MCFADDEN'S ANAHEIM
01.2015 - 03.2018
- Maintain high standards of customer service during high-volume, fast-paced operations
- Oversee the front of house employees including hosts, promo girls, servers, bartenders, admin staff and the back house staff which include cooks
- Collaborate with vendors to introduce new products as well as looking out to local market to see what is needed
- Strictly follow all cash, security, inventory and labor policies and procedures
- Cross-trained and coordinated scheduling with team members to ensure seamless service
Education
MASTER OF BUSINESS - BUSINESS ADMINISTRATION
University of Phoenix
Costa Mesa, CA, United States12.2013
Skills
- Staff training and development
- Operations management
- Workforce planning
- Profit optimization
- Facilities management
- P&L oversight
- Key performance indicators
- Labor relations
- Store operations
- Employee scheduling
- Process improvement
- Team collaboration
Timeline
Senior General Manager
Bowlero
11.2018 - Current
Bar Manager
MCFADDEN'S ANAHEIM
01.2015 - 03.2018
MASTER OF BUSINESS - BUSINESS ADMINISTRATION
University of Phoenix