Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Also over 20 Years if IT experience including end user support, PC and software troubleshooting, inventory management along with many others.
Overview
16
16
years of professional experience
Work History
IT Systems Administrator
Wellpath
Nashville, TN
02.2016 - Current
- Corporate Image Administrator (MDT)- Designed, Tested, and implemented MDT imaging process.
- Inventory Management-Assisted transition from Asset Panda management to SNOW CMDB.
- Project Management- Annual Corporate PC Refresh of over 3,000 units, New Site Startups, Site Exit Planning.
- New Technology Testing- Involved in new product testing for all PCs. Currently testing thin clients for deployment to all sites.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Application Support and Technical Lead
Wellpath
Nashville, TN
06.2016 - 02.2018
- L2 Support for 10 Helpdesk Technicians.
- EMR Support.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Application Support Specialist
Wellpath
Nashville, TN
02.2016 - 06.2016
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Provided training to end users on new and updated systems and software.
- Used TrackIT and SNOW to track, maintain and update trouble tickets.
- Interacted with clients to resolve issues and answer software-related questions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Technical Advisor
RJ Young
Nashville, TN
01.2013 - 02.2016
- Phone and remote support for clients to resolve issues with computers, copiers, and networks.
- Setup scanning and printing over phone or through remote sessions online.
- Creation of training documentation and videos for end users and new hires.
Pro Support Technician
Dell
Nashville, TN
11.2007 - 01.2013
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to telephone, email and in-person inquiries regarding Dell PC operation, use and repair.
Education
Some College (No Degree) -
04.1998 - 07.2000
- Crew Chief F-15 Strike Eagle
- Supply Management Apprentice
- Management of Information Systems
08.1993 - 05.1997
Skills
Hardware and Software Troubleshooting
Desktop Computers
Office 365 Administration
Project Management
Networking
IT Inventory Management
Service Now
Systems Engineering
Timeline
Application Support and Technical Lead - Wellpath
06.2016 - 02.2018
Application Support Specialist - Wellpath
02.2016 - 06.2016
IT Systems Administrator - Wellpath
02.2016 - Current
Technical Advisor - RJ Young
01.2013 - 02.2016
Pro Support Technician - Dell
11.2007 - 01.2013
United States Air Force - Some College (No Degree),
04.1998 - 07.2000
Hendersonville High School - ,
08.1993 - 05.1997