Christopher Strudwick Green
Sanford
Summary
Results-driven sales professional with 14 years of experience in sales and customer service. Known for persuasive personality and sense of humor that fosters strong customer relationships. Skilled in entertaining customers while achieving goals. Seeking challenging career opportunity to leverage sales expertise, technical skills, and passion for continuous learning.
Overview
14
14
years of professional experience
Work History
Licensed Benefit Advisor
Healthinsurance.com
05.2025 - Current
- Enhanced client satisfaction by providing personalized benefit plans and recommendations.
- Developed targeted marketing strategies, attracting new clientele seeking expert guidance on benefit options.
- Provided excellent customer service by addressing concerns promptly while adhering to company policies.
- Remained current on industry trends and regulations, ensuring accurate advice to clients on available benefits options.
Associate Account Representative
Amica Mutual Insurance Company
11.2021 - 05.2025
- Know rules and rating procedures for multiple states
- Set up and manually rate quotes and new business orders for assigned lines of business
- Handle policy renewal activities
- Handle manual changes that require backdating
- Investigate and assist the branch to resolve customer rating questions
- Participate in Special Projects that involve corrections to policies as well as state requested audits
Level 2 Customer Support for Vroom
24/7 In-Touch
01.2021 - 06.2021
- Taking escalated calls
- Emailing managers on behalf of customers on a case by case basis
- Correcting potential documentation errors
- Using customer relation database/software to analyze and resolve customer issues and research product information
- Analyzing customers needs and Transferring or Referring customer to other departments for service or follow up as needed
CBS Customer Service Representative
Global Response
01.2020 - 03.2020
- Listening to customers’ concerns, assessing needs and providing technical support
- Ensuring customers’ understanding and patiently educating when necessary
- Respond to voice mail messages from customers and other parties in timely manner
- Brainstorm with the team to come up with ideas to resolve problems in order to continuously improve customer service
Technical Support Associate
Concentrix
09.2019 - 11.2019
- Call Center Customer Service
- Listening to customers’ concern, assessing needs and providing technical support
- Ensuring customers’ understanding and patiently educating when necessary
- Respond to voice mail messages from customers and other parties in timely manner
- Brainstorm with the team to come up with ideas to resolve problems in order to continuously improve customer service
Sales Associate
Best Buy
07.2018 - 09.2019
- Assisting customers with locating merchandise
- Operating the cash register as needed
- Up-selling additional warranty protection and other store offers
- Maintain current knowledge of new technological trends for work area
- Answer any questions customers may have about potential purchases
Technical Support Associate
Convergys
01.2018 - 05.2018
- Call Center Customer Service
- Listening to customer concerns, assessing needs and providing technical support
- Respond to voice mail messages from customers and other parties in timely manner
- Brainstorm with the team to come up with ideas to resolve problems in order to continuously improve customer service and productivity.
Driver
Uber
08.2015 - 12.2015
- Safely transport customers to and from desired destinations
- Accurately utilize navigational directions from GPS and from customer
- Consistently Excel spreadsheet and maintained files to track mileage, maintenance and miscellaneous expenses
Booking Coordinator
Your Home Advantage
05.2015 - 09.2015
- Completed calling clients on list of select insurance companies
- Attractively presented free offer of visit from contracted nurse practitioner, persuade customer to accept visit
- Schedule visit with potential customer
Sales Associate
Finish Line
02.2015 - 07.2015
- Work sales floor and converse with customers
- Answer questions about products, merchandise, and services.
- Operate cash registers and organize product displays.
Technical Support Specialist
Teleperformance
02.2014 - 05.2015
- Answer customer inquiries and questions regarding their personal computer or portable device (smart cell phone, mp3 player, PDA).
- Diagnose and provide path to resolving inquiries
- Provide excellent customer service and analyze problems effectively at all times
- Work with confidential customer information
- Problem solve to help customers resolve issues on first call
- Accurately log all customer interactions in data management system
- Achieve Call Center Metrics including call handle time and customer satisfaction scores
- Communicate positively with team members, customers and other partners
- Team player in a fast-paced, high-energy, change-oriented environment
- Participate in additional training courses when needed
Sales Associate
Sports Authority
10.2013 - 04.2014
- Offer friendly greeting to customers when they enter the store
- Help customers locate products and suggest additional items for current or future purchase
- Stock merchandise on the sales floor
- Ring up customer purchases
- Stay up to date on products, sports, deals and promotions
Inbound Sales Associate (T-Mobile)
Interactive Response Technologies
06.2013 - 10.2013
- Answer inbound sales calls from customers
- Build Rapport with customers by finding out what their needs are and recommending appropriate solutions
- Keep current and knowledgeable on all TMobile products and services
- Accept orders, close sales, maintain customer records, complete documentation
- Achieve monthly sales objectives based on targeted metrics
- Make proactive outbound calls to prospective customers for starter sales and to existing customers for upsells opportunities
Sales Associate
Aeropostale
02.2013 - 06.2013
- Offer friendly greeting to customers when they enter the store
- Help customers locate products and suggest additional items for current or future purchase
- Stock merchandise on the sales floor
- Process payments, enter promotion codes, issue receipts
- Stay up to date on products, deals and promotions
Sales Associate
Adidas
10.2011 - 02.2013
- Offer friendly greeting to customers when they enter the store
- Help customers locate products and suggest additional items for current or future purchase
- Stock merchandise on the sales floor
- Ring up customer purchases
- Replenish sales items as necessary
Education
Associates of Science - Music Production
Full Sail University
05.2018
High School Diploma - Honors
North University High School
05.2013
Skills
- Expert communication
- Strong interpersonal skills
- Teamwork and collaboration
- Time management
- Attention to detail
Licenses
20-44 Personal Lines Insurance License
2-15 Health Insurance License
Timeline
Licensed Benefit Advisor
Healthinsurance.com
05.2025 - Current
Associate Account Representative
Amica Mutual Insurance Company
11.2021 - 05.2025
Level 2 Customer Support for Vroom
24/7 In-Touch
01.2021 - 06.2021
CBS Customer Service Representative
Global Response
01.2020 - 03.2020
Technical Support Associate
Concentrix
09.2019 - 11.2019
Sales Associate
Best Buy
07.2018 - 09.2019
Technical Support Associate
Convergys
01.2018 - 05.2018
Driver
Uber
08.2015 - 12.2015
Booking Coordinator
Your Home Advantage
05.2015 - 09.2015
Sales Associate
Finish Line
02.2015 - 07.2015
Technical Support Specialist
Teleperformance
02.2014 - 05.2015
Sales Associate
Sports Authority
10.2013 - 04.2014
Inbound Sales Associate (T-Mobile)
Interactive Response Technologies
06.2013 - 10.2013
Sales Associate
Aeropostale
02.2013 - 06.2013
Sales Associate
Adidas
10.2011 - 02.2013
High School Diploma - Honors
North University High School
Associates of Science - Music Production
Full Sail University
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