Christopher Surma
Normal,IL
Summary
Proactive Courtesy Clerk and Golf Caddie with extensive experience in enhancing customer satisfaction and maintaining cleanliness. Skilled in efficient bagging, carryout services, and ensuring golfer satisfaction through equipment maintenance and steady pace of play. Bringing strong work ethic, customer service skills, and effective communication to any role. Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts, and locating items for customers. Proficient in stock management and sales support.
Experienced with supervising and engaging children in various activities, ensuring safe and enjoyable environment. Utilizes effective communication and conflict resolution skills to manage group dynamics and enhance camper experiences. Track record of fostering teamwork, adaptability, and leadership in diverse and dynamic settings.
Overview
5
5
years of professional experience
Work History
Summer Camp Counselor
Palos Heights Parks & Recreation Department
Palos Heights, IL
05.2025 - 08.2025
- Supervised daily activities to ensure safety and engagement of campers.
- Developed and implemented creative games and activities to enhance camper experience.
- Trained junior counselors on best practices for camper engagement and safety protocols.
- Coordinated logistics for field trips, ensuring transportation and schedules were managed effectively.
- Fostered positive relationships with campers, promoting a supportive community environment.
- Monitored camper behavior, addressing issues promptly to maintain a respectful atmosphere.
Courtesy Clerk
Jewel Osco
Palos Heights, IL
07.2023 - 08.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Returned unwanted items to correct store locations and restocked shelves.
- Assisted customers with large purchases by carrying items to vehicles.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
Golf Caddie
Midlothian Country Club
Middlebrook, VA
05.2020 - 11.2022
- Assisted golfers in maintaining a steady pace of play, contributing to a more enjoyable round for all participants.
- Ensured golfer satisfaction by anticipating needs and proactively addressing inquiries or concerns.
- Developed strong relationships with golfers through exceptional interpersonal skills and superior caddie services.
- Promoted a safe golfing environment by adhering to established safety guidelines during inclement weather conditions.
- Increased golfer success rates through regular equipment maintenance checks and adjustments as needed.
- Cleaned and maintained balls, clubs, and course amenities.
Education
Banking And Finance
Illinois State University
05.2028
High School Diploma -
Brother Rice High School
05.2024
Skills
- Positive Attitude
- Strong Work Ethic
- Customer Service
- Outgoing and Friendly
- Customer Assistance
- Patience and Tolerance
- Teamwork and Collaboration
- Guest Greeting
- Effective Communication
- Safety awareness
Baseball
Played baseball for 2 years at Brother Rice High School. Played 3 years of full time travel baseball at Prestige Baseball in Alsip, Illinois
Hockey
Played hockey all four years at Brother Rice High School. For three of those years, I played at the Varsity level.
Timeline
Summer Camp Counselor
Palos Heights Parks & Recreation Department
05.2025 - 08.2025
Courtesy Clerk
Jewel Osco
07.2023 - 08.2024
Golf Caddie
Midlothian Country Club
05.2020 - 11.2022
High School Diploma -
Brother Rice High School
Banking And Finance
Illinois State University