Christopher Sutton

• Install, configure, and support 9-1-1/non-emergency phone system software and hardware, including all network and server components
• Install, configure, and support two-way radio console and related infrastructure
• Perform advanced troubleshooting of various network, software, and hardware technical issues
• Perform preventative maintenance on network microwave communication systems
• Develop training material and perform training for customers on two-way radio systems, including programming customer-owned assets

• Responsible for all IT-related technology in the EMS department
• Maintained department's Computer Aided Dispatch servers, software, workstations, field tablets
• Developed training materials and performed training for staff at all levels of hardware and software
• Created customized reports via Crystal Reports with custom SQL
• Implemented new VoIP phone system from inception through installation for NextGen 9-1-1 and Administrative phone lines
• Maintained all two-way radio system equipment including agreements with county and state agencies
• Maintained voice recording systems for both analog and digital systems
• Researched, recommended, and implemented various new technologies for public safety
• Performed major overhaul of mobile communications/command unit

• Assistant Director (2005-2008)
• Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Trained EMTs in basic life support skills, oxygen therapy, and wound care.
• Trained staff on various technology including EMS charting software

• Worked with clients in one-on-one training scenarios and group classes
• Evaluated animals to determine temperaments, abilities and aptitude for training.
• Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
• Consulted with owners to discuss behavioral concerns and determine final goals.
• Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
• Collaborated with veterinarians, animal caretakers and other animal experts on how best to train animals.
• Developed customized training plans to solve basic to complex canine behavior issues

• Designed, developed, and supported software for pet and non-pet industry sectors including web and desktop applications
• Installed and maintained business networks, hardware, and software for variety of businesses
• Provided consulting services to businesses for their technology needs

Management Experience

• Responsible for daily operations of client relations
• Served as technical contact for advanced troubleshooting
• Developed technology plans for various-sized businesses
• Prioritized client issues and scheduled accordingly
• Performed research for new products, services, and technologies
• Created sales quotes and followed through the sales process
• Facilitated communication between clients and third-party vendors

Information Technology Experience

• Installation, configuration, and troubleshooting of many desktop and server components and environments
• Experienced in installing and troubleshooting network wiring
• Installed, configured, and troubleshot network components such as routers, switches, NAS, and VPN equipment
• Installed and configured printers, including network print servers

Software Experience

• Installation and maintaining of Windows desktop and server editions
• Microsoft Exchange Server
• Microsoft Office product line
• Software defect troubleshooting and resolution
• Variety of database technologies
• Virus and malware detection and removal

Development Experience

• Software development using .NET (C#/VB), ASP.NET, ASP, and HTML coding
• Developed full EMS Charting application that was fully customizable, deployable over tablet for in-vehicle charting, as well as desktop application

Training Experience

• Performed numerous classes instructing novice users on basic through advanced usage of Windows and Microsoft Office products

• Handled emergency medical 9-1-1 calls for City of Atlantic City and dispatched BLS and ALS units to emergency calls
• Provided emergency pre-arrival instructions to callers
• Obtained, recorded, and relayed critical emergency call information to responding units and entered into computer aided dispatch software

• Handled emergency medical 9-1-1 calls for City of Atlantic City and dispatched BLS and ALS units to emergency calls
• Provided emergency pre-arrival instructions to callers
• Obtained, recorded, and relayed critical emergency call information to responding units and entered into computer aided dispatch software

Internal IT Support

• Installed, deployed, and maintained a Windows network between our local and international office through VPN
• Additional responsibilities included auditing company owned assets, troubleshooting, and repair of technology equipment

Customer Support Representative

• Trained customers (police, firefighters, EMS, and 9-1-1 dispatchers) on the usage of computer aided dispatch software, as well as created handouts, presentations, and a variety of other training materials
• Trained in-house staff on variety of hardware and software technologies
• Provided support to customers and in-house staff to solve advanced technical issues
• Traveled to customer sites throughout the country to provide onsite training, as well as advanced troubleshooting of issues, communicating directly with development staff while reviewing code with developers, ensuring smooth communication between customers and our development team

Development Support

• Developed add-on software packages for core product
• Maintained and upgraded in-house computer management software, including a web-based customer support portal
• Traveled to customer sites to perform advanced troubleshooting of hardware and software issues that could not be resolved in a remote fashion

Information Technology

• Maintained department's technology infrastructure, including installation and troubleshooting of police computer system, telephone systems, and two-way radio interfaces
• Developed training curriculum for police staff on usage of dispatch and records management software
• Worked closely with the CAD/RMS software vendor (D.M.Data) to troubleshoot and resolve issues

Records Clerk

• Data entry and retrieval of criminal history and incident information
• Performed various clerical tasks related to police records, including supplying other law enforcement and public agencies with information, including UCR generation
• Developed a software application to track and print receipts for payment of records requests

Emergency Communicator

• Answered emergency 9-1-1 and non-emergency phone lines
• Dispatched police, fire, and EMS units to variety of incidents, and relayed critical information about active scenes