Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Taylor

Philadelphia,PA

Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Overview

7
7
years of professional experience

Work History

Field Service Technician

Philadelphia Gas Works
Philadelphia, PA
09.2018 - Current
  • Handled telephone support calls from customers to determine issues and provide effective solutions
  • Explained and recommended service options to customers and explained the costs involved
  • Fixed building systems and structural components using professional finishes
  • Cordially interacted with customers and displayed professional appearance as representative of company
  • Ensured that work reports were completed for each field visit

XH Service Tech

Comcast
Philadelphia, PA
08.2015 - 09.2018
  • Installed, maintained and supported voice/data applications
  • Installed cable support systems and prepared workstation outlets
  • Programmed and troubleshoot devices following installation
  • Calibrated and monitored devices following installation
  • Performed home security alarm system installation and repair

Education

Associate of Applied Science - Electrician

Delaware County Community College - Marple Campus
2014

High School Diploma -

Olney Charter High School
2009

Skills

  • Resolving issues
  • Account updating
  • Customer communications
  • Technical troubleshooting
  • Analytical abilities
  • Installing equipment
  • Excellent problem solving skills

Timeline

Field Service Technician

Philadelphia Gas Works
09.2018 - Current

XH Service Tech

Comcast
08.2015 - 09.2018

Associate of Applied Science - Electrician

Delaware County Community College - Marple Campus

High School Diploma -

Olney Charter High School

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Christopher Taylor