Christopher Taylor
Georgetown,KY
Summary
Dynamic Service Advisor with a strong work ethic at excelling in customer retention and service recommendations. Proven ability to enhance workflow management and achieve performance goals, fostering loyalty through exceptional customer service and effective communication. Skilled in vehicle assessment and multitasking, ensuring timely and accurate service delivery.
Knowledgeable service advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
14
14
years of professional experience
Work History
Service Advisor
Neil Huffman Nissan
09.2021 - 05.2026
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling and minimal wait times for customers.
- Assisted technicians in diagnosing vehicle problems, facilitating accurate and timely repairs.
- Maintained thorough records of customer interactions and service history in management software.
- Educated customers on vehicle maintenance and repair options, enhancing their understanding of services offered.
- Collaborated with team members to streamline service processes, improving workflow efficiency within the department.
- Developed relationships with customers to foster loyalty and encourage repeat business through follow-up communication.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Maintained up-to-date knowledge of product and service changes.
Assistant Manager
Ken Towerys Tire & AutoCare
Georgetown, KY
03.2017 - 09.2021
- Supervised daily operations to ensure optimal workflow and customer satisfaction
- Coordinated scheduling for staff to ensure coverage during peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised daily operations to ensure optimal workflow and customer satisfaction.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
Service Manager
Tire Discounter
Georgetown,KY
06.2014 - 04.2017
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed staff schedules, optimizing workforce allocation for peak times
- Developed maintenance schedules, for fleet customers
- Coordinated inventory management, ensuring availability of tire products while minimizing excess stock.
- Led safety initiatives, fostering a culture of compliance and reducing workplace incidents.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
Service Advisor
Rod Hatfield Chevrolet
Lexington, KY
03.2012 - 05.2014
- Educated customers on vehicle maintenance and repair options, enhancing their understanding of services offered.
- Collaborated with team members to streamline service processes, improving workflow efficiency within the company
- Developed relationships with customers to foster loyalty and encourage repeat business through follow-up communication.
- Maintained thorough records of customer interactions and service history in management software.
- Coordinated service appointments, ensuring optimal scheduling and minimal wait times for customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Education
High School Diploma -
Tates Creek High School
Lexington Ky05.1999
Skills
Customer service
Multitasking and organization
Vehicle assessment
Strong work ethic
Listening skills
Service estimates
Service recommendations
Team player mentality
Price quoting
Service scheduling
Performance goals
Workflow management
Team collaboration
Customer retention
Warranty claims process management
Timeline
Service Advisor
Neil Huffman Nissan
09.2021 - 05.2026
Assistant Manager
Ken Towerys Tire & AutoCare
03.2017 - 09.2021
Service Manager
Tire Discounter
06.2014 - 04.2017
Service Advisor
Rod Hatfield Chevrolet
03.2012 - 05.2014
High School Diploma -
Tates Creek High School